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    职位:楼层主管

  • 职位性质:全职
  • 工作地区:湖南省常德市
  • 招聘人数:3人
  • 学  历:高中
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:良好
  • 语言要求:英语(良好)中国普通话(精通)
  • 国际联号工作经历:优先
  • 薪资待遇:3.5千-3.8千
  • 职位有效期:2020-08-31至2020-11-29

岗位职责/职位描述

1.Work closely with the Reception to ensure correct room status at all times.

与前台接待密切合作确保任何时间内正确的房态。

2.nsure highest standard of cleaning in assigned areas.

确保所分配的区域的高度清洁。

3.Ensure guest privacy is respected when DND status is displayed.

确保在“请勿打扰”状态下客人的隐私被维护。

4.Supervise turndown service.

监督夜床服务。

5.Responsible for strict key control.

负责钥匙的严格控制。

6.Inspect regularly guestroom corridors and public areas.

对客房的走廊和公共区域进行常规检查。

7.Report maintenance issues promptly to Engineering.

迅速向工程部汇报维护活动。

8.Ensure compliance of Lost & Found procedures.

确保依照失物招领程序办事。

9.Keep floor linen rooms neat and tidy.

维持楼层布草房的干净和整洁。

10.Monitor productivity of the unit.

监督单元工作效率。

11.Resolve disputes.

解决争端。

12.Discipline team member when necessary.

约束员工遵守纪律。

13.Check Housekeeping team member’s grooming, personal hygiene and appearance.

检查客房部员工的仪表,个人卫生和形象。

14.Assist with the preparation of team member’s duty roster.

协助准备员工排班表。

15.Facilitate multi-skill.

鼓励员工掌握多技能。

16.Assist with team member training and development.

协助进行员工的培训和发展。

17.Provide ongoing advice and support to team member’s under your supervision.

给予所管辖的员工以不断的建议和支持。

18.Supervise team member’s performance.

指导员工表现。

19.Provide one to one instruction to team member members when required.

必要时对员工进行个别面对面指导。

20.Seek opportunities to continually improve guest service, by reporting guest comments.

通过汇总客人的意见汇总,,寻找机会不断发展对客服务。

21.Take appropriate action to resolve guest complaints.

采取合适的行动解决客人的抱怨。

22.Promote the hotel and Hilton products and services.

促销酒店与希尔顿的产品与服务。

23.Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

维持对产品和服务的高度了解以便于向客人解释和销售服务和设施。

24.Adhere to the hotel’s security and emergency policies and procedures.

坚持酒店安全制度、紧急情况。

25.Log security incidents and accidents in accordance with hotel requirements.

依照酒店要求记录安全日志和事故记录。

26.Adhere to hotel cleaning and maintenance programs.

坚持酒店的清洁和养护程序。

27.Ensure a high level of cleaning is maintained in your work area.

保持维护所在工作区域的高度整洁。

28.Ensure all reporting and servicing deadlines are met on a timely basis.

保证所有报告和服务都按时完成。

29.Adhere to the hotel’s security and emergency policies and procedures.

坚持酒店安全制度、紧急情况处理规定和程序。



岗位要求:

1. Good knowledge of Housekeeping Guest floors daily operation.

具有良好的管家部楼层日常操作方面的知识。

2. Good supervisor to people and communication ability.

良好的管理及沟通能力。

3. Can speak some English at least can read from Housekeeping Fidelio/Opera.

能说简单的英文,能从电脑上读懂房态。