招聘Director of Operations运营总监_北京兴基铂尔曼饭店招聘信息-最佳东方

Position Summary职位概述:

Oversees and directs all aspects of the hotel operational departments which include: Front Desk Service, Housekeeping, Security, Fitness Centre and other relevant operating departments. Ensures these departments are well run by focusing on the following aspects: Maximization of revenues and profits, minimization of operating costs, implementation and follow up of service standards/team member training. Ensures highest levels of customer satisfaction.

负责监督导和指导酒店的运营部门包括前厅，客房，安保，健身中心及其他相关的经营部门。确保这些部门在以下几个方面的正常运营：收入和利润的最大化，运营成本最小化，实施和监督服务标准/团队成员的培训。确保顾客满意度维持在最高水平。

1. To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues.
通过和管理层建立良好的工作关系来支持酒店的管理战略。
2. Fully contribute to the design of the hotel’s business strategy.
全力关注酒店的经营战略。

3.Ensure that costs are controlled in a detailed and structured manner. Analyze costs on a monthly basis and prepare action plans (Cost per occupied room, food cost; beverage costs; payroll including overtime; other expenses; other outsource labor or services).
具有细节的成本控制方法。每月分析成本并制定行动计划(每间占有房的成本，食品成本，酒水成本，工资包含加班，其他花费，小时工和外包服务)。

4.To jointly develop and maintain the closest possible understanding of revenue (in rate, volume ) from the DOS to ensure the greatest level of alignment between revenue and cost.
共同开发维护和关注来自商务发展的收入（房价，数量），以确保收入与成本之间的最高水平。

5.Constantly monitor competitors, using information to recommend changes in strategies.

时刻关注竞争者酒店的房务收益状况，并根据市场的变化和需求制定有效地方针政策。

6.Maintain retention at agreed levels, and monitor non renewals, action as appropriate.

保持创新并以正确的方式运用在工作中。

7.Ensure a fully trained team of departmental trainers is in place with departmental training action plans, rolling 3 month training plan (with HRD).

确保在各部门里有一位接受过部门培训员培训的员工，为部门制定培训计划，推出季度培训计划（和人力资源总监）。

8.Ensure all team members are fully trained in job skills and customer service based on departmental service standards and records are maintained. (with HRD).

确保每位员工根据部门服务标准接受系统的工作技能培训和对客服务标准，记录要保留（和人力资源总监）。

Preferred Qualifications 任职要求：

1. Hospitality/Travel/leisure industry management professional.

酒店、旅游、商务管理专业。

2.Ideally, Education level: college degree or equivalent.

学历要求：大专以上或同等学历。

3. Excellent and fluent command of English, written & spoken.

流利的英语说写能力。

4. Computer literate.

熟练使用电脑。

北京兴基铂尔曼饭店坐落于北京经济技术开发区（BDA）核心区，是法国雅高酒店集团管理旗下的高端酒店。雅高酒店管理集团旗下含有索菲特，铂尔曼，诺富特等不同品牌3700多家酒店。北京兴基铂尔曼饭店是北京唯一的一家铂尔曼品牌酒店，也是开发区第一家国际高端商务酒店，于2008年10月开业，经过15年的发展与沉淀，在每位员工的不懈努力下，酒店获得了众多荣誉和认可。Pullman Beijing South located at Beijing BDA area and managed by Accor Group which owns lots of hotel brands such as Sofitel, Fairmont. Pullman Beijing South was the first international brand hotel targeted high level business clients in this area since 2008. After 15 year’s long-term development, hotel has been rewarded different kinds of recognition with all employee’s hard working.北京兴基铂尔曼饭店以其独特的外观设计，便捷的出行方式及优质的管理在北京这座国际化都市备受商务游客的青睐。酒店囊括格调奢华的7间会议场地，典雅悦动的434间客房和多个独具特色的美食餐厅以及惬意的休闲娱乐设施。Lots of Beijing business clients and guests choose Pullman Beijing South as their first choice not only consider its unique design, convenient transportation, but impressed by the friendly service and thoughtful care. Hotel is equipped with 7 meeting venues, 434 different types of rooms and several delicate restaurants. 我们为团队成员精心准备了公寓楼为宿舍以及营养可口的员餐(免费提供住宿及用餐)、上下班班车，不仅如此还为员工提供图书室、活动室等娱乐文化场所，确保员工在工作之余也可以会有丰富多彩的文化生活活动。In terms of benefits of all staff, we provide dormitory apartment and staff canteen (both free), shuttle bus with different shift, staff library and activity room, which are supposed to ensure them can enjoy the best lifestyle during spare time.每周一至周五9：00-11:00和13:30-16:00为公开面试时间，请应聘者携带个人简历、一寸彩色照片及其他相关证明到酒店人才与文化部参加面试，如有疑问亦可致电酒店人才与文化部（招聘热线18511515615），我们会为您解答。The interview time is 9-11am,1-4pm. All interviewees should take their personal resume, profile photo and other certificates.If you have any enquirers, please let our Talent & Culture department know（phone number is 18511515615）.乘车路线：地铁5号线/10号线至宋家庄站换乘亦庄线至荣昌东街下（A口出），向北第二个红绿灯左转150米即到。Transportation: Subway Line 5/10 to SongJiaZhuang Station and transfer to YiZhuang line, get off at RongChangDongjie Station(Exit A), turn left at second crossroad heading to north.请相信品牌的力量，我们也相信北京兴基铂尔曼饭店因为您的加入会更加多姿多彩！期待您的到来～We sincerely welcome you to join us and work together as the best team at Pullman Beijing South!