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岗位职责
1.在宾客面前随时保持整洁友好愉快的形象。
2.向宾客提供礼貌周全的服务,对于宾客的要求、不满和需要及时做出回应及时向领班或餐厅经理汇报。
3.迎接问候宾客,并将其领入座位并协助主管或餐厅经理对客订座,并合理分配。
4.记住所有宾客和常客的姓名。
5.和宾客交谈,回答宾客提出的问题。
6.接受电话订座,使用最好的电话谈判技巧。
7.回答宾客有关本酒店的特殊活动和菜单等。
8.熟悉菜单和饮料单。
岗位要求
1.熟悉餐厅特色,了解饭店餐饮服务设施,具有一定的公关和社交知识。
2.具有较好的语言表达能力,讲话口齿清楚,反应灵敏,有较强的沟通技巧。
3.身体健康,仪表端庄大方,形象气质较好。
北京兴基铂尔曼饭店坐落于北京经济技术开发区(BDA)核心区,是法国雅高酒店集团管理旗下的高端酒店。雅高酒店管理集团旗下含有索菲特,铂尔曼,诺富特等不同品牌3700多家酒店。北京兴基铂尔曼饭店是北京唯一的一家铂尔曼品牌酒店,也是开发区第一家国际高端商务酒店,于2008年10月开业,经过15年的发展与沉淀,在每位员工的不懈努力下,酒店获得了众多荣誉和认可。Pullman Beijing South located at Beijing BDA area and managed by Accor Group which owns lots of hotel brands such as Sofitel, Fairmont. Pullman Beijing South was the first international brand hotel targeted high level business clients in this area since 2008. After 15 year’s long-term development, hotel has been rewarded different kinds of recognition with all employee’s hard working.北京兴基铂尔曼饭店以其独特的外观设计,便捷的出行方式及优质的管理在北京这座国际化都市备受商务游客的青睐。酒店囊括格调奢华的7间会议场地,典雅悦动的434间客房和多个独具特色的美食餐厅以及惬意的休闲娱乐设施。Lots of Beijing business clients and guests choose Pullman Beijing South as their first choice not only consider its unique design, convenient transportation, but impressed by the friendly service and thoughtful care. Hotel is equipped with 7 meeting venues, 434 different types of rooms and several delicate restaurants. 我们为团队成员精心准备了公寓楼为宿舍以及营养可口的员餐(免费提供住宿及用餐)、上下班班车,不仅如此还为员工提供图书室、活动室等娱乐文化场所,确保员工在工作之余也可以会有丰富多彩的文化生活活动。In terms of benefits of all staff, we provide dormitory apartment and staff canteen (both free), shuttle bus with different shift, staff library and activity room, which are supposed to ensure them can enjoy the best lifestyle during spare time.每周一至周五9:00-11:00和13:30-16:00为公开面试时间,请应聘者携带个人简历、一寸彩色照片及其他相关证明到酒店人才与文化部参加面试,如有疑问亦可致电酒店人才与文化部(招聘热线18511515615),我们会为您解答。The interview time is 9-11am,1-4pm. All interviewees should take their personal resume, profile photo and other certificates.If you have any enquirers, please let our Talent & Culture department know(phone number is 18511515615).乘车路线:地铁5号线/10号线至宋家庄站换乘亦庄线至荣昌东街下(A口出),向北第二个红绿灯左转150米即到。Transportation: Subway Line 5/10 to SongJiaZhuang Station and transfer to YiZhuang line, get off at RongChangDongjie Station(Exit A), turn left at second crossroad heading to north.请相信品牌的力量,我们也相信北京兴基铂尔曼饭店因为您的加入会更加多姿多彩!期待您的到来~We sincerely welcome you to join us and work together as the best team at Pullman Beijing South!