• 有调性
• 西湖边
• 五险一金
• 全球员工价
• 定制设计制服
• 鲜活自由
• 带薪年假
• 岗位晋升
• 技能培训
• 包吃包住

•Actively look for every opportunity to get feedback from guests.
积极地寻找获取客人反馈意见的每一个机会。
•Agree and implement actions to improve the quality of customer service.
同意并实施以行动去提高对客服务的质量。
•Introduce every guest to Hilton Honors and its benefits. Recruit as many guests as possible to join Hilton Honors. Recognize member guests and ensure that Hilton Honors member guests receive personalized, professional service and applicable incentives. 
向每一位客人介绍希尔顿荣誉客会以及其优惠政策。尽可能的招募更多的客人加入希尔顿荣誉客会。认知会员客人，确保希尔顿荣誉客会会员客人收到个性化、专业的服务以及相应的优惠政策。 
•When necessary, timely and effectively handle guests' complaints to ensure that guests are satisfied with the solution (service remedy).
必要时及时有效的处理客人的投诉，确保客人对解决方法满意（服务补救）。
•Keep an eye on your guest's profile and detailed preferences to ensure that your profile and preferences appear in every booking.
持续关注客人的档案以及详细的喜好，确保客人的档案和喜好出现在每一个预订中。
•Records keep a record of guests in order to better provide quality service to guests staying again.
记录保持客人历史记录，以便更好地给再次入住的客人提供优质的服务。
•Ensure that shifts are assessed and handed over, and that briefing sessions are implemented.
确保各个轮班得以被评估和交接，以及简报会议得以执行实现。
•Ensure that all guest requests and questions are responded to and handled promptly and efficiently according to the standard requirements of the Hilton brand.
根据希尔顿品牌的标准要求，确保所有的客人要求和问题都迅速和有效地响应和处理。
•Get the latest information about the surrounding area of the hotel, places of interest, scenic spots, etc., for the convenience of customers.
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
•Master the details of the department's Hilton brand standards. Ability to understand and follow up on standards. 
掌握部门的希尔顿品牌标准的详细内容。有能力理解和跟进的标准。
•Implement and develop action plans to refine and identify deficiencies in standard requirements before influencing customer service.
执行和发展行动计划，在影响对客服务之前，完善和识别标准要求里面的不足之处。
• Attend and attend regular antechamber and related meetings.
出席和参加定期的前厅部及相关的会议。

杭州西湖希尔顿嘉悦里酒店是在2020年12月31日中国区第三家开业的嘉悦里品牌。一个充满活力的新酒店我们“新”在：嘉悦里品牌是希尔顿集团为了迎合现在年轻人消费观念在2014年推出的属于生活方式类型的新酒店品牌。 恰如所需的客房160间恰如所需的客房和套房的设计灵感来自南宋都城的历史。每间客房配备的舒达床垫，其 ZoneActive™ 五区海绵层为身体提供恰到好处的灵活支撑，另有体温平衡® 技术实现床垫智能温度控制。步入式淋浴间、舒适浴袍和Acca Kappa洗浴用品、Nespresso® 胶囊咖啡机、宽敞工作区和优质的无线网络。 花蜜里餐厅&酒吧通过希尔顿嘉悦里灵活、开放的概念设计，餐厅和酒吧功能结合在一起，从清晨到深夜各尽其能。  杭州西湖希尔顿嘉悦里酒店位于杭州市上城区国货路2号。欲了解更多信息或预订，请登录https://www. canopybyhilton.com.cn或致电+86 571 8707 8111。