• 有调性
• 西湖边
• 五险一金
• 全球员工价
• 定制设计制服
• 鲜活自由
• 带薪年假
• 岗位晋升
• 技能培训
• 包吃包住

•Active work, friendly service to guests.
积极的工作，友好的为客人提供服务。
•Actively participate in the various trainings required to improve work ability.
积极参加所需的各种培训，提高工作能力。
•Committed to hotel work, providing creative advice for hotel development, providing high quality service to customers and the entire team.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
•Play an active role in the team at the front desk, communicate effectively and ensure that the goal is reached.
在前台的团队中起到积极作用，有效的沟通，确保达到目标。
•Provide customers with warm and attentive service, feel at home.
为顾客提供热情周到的服务，有宾至如归感。
•Check in as per the reservation, check the reservation information, Hilton Honors number and airline membership number to ensure the integrity of the check-in form and the security and validity of the payment method.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
•Take necessary action to deal with customer dissatisfaction in a timely and effective manner, and inform the Duty Manager or Guest Relations Manager when appropriate. Return visitors to ensure that guests are satisfied with the solution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
•Maintain customer profiles and information to ensure the validity and accuracy of your booking.
维护顾客档案和信息，确保预订的有效性和准确性。
•Ensure personalized service treatment for VIP guests.
确保VIP客人个性化服务待遇。
•Introduce new HHonors members to ensure the benefits they deserve and provide them with quality and professional services.
引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。
•Ensure the accuracy of all billing consumption, and provide guests with efficient and fast checkout services.
确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。
•Enter accurate and complete information into the hotel management system for everyone to share.
将准确完整的信息录入酒店管理系统，以便大家分享。
•Follow The Hilton Brand Standards and get a basic overview of the Hilton Hotels Group
遵循希尔顿品牌标准，掌握希尔顿酒店集团的基本概况。

杭州西湖希尔顿嘉悦里酒店是在2020年12月31日中国区第三家开业的嘉悦里品牌。一个充满活力的新酒店我们“新”在：嘉悦里品牌是希尔顿集团为了迎合现在年轻人消费观念在2014年推出的属于生活方式类型的新酒店品牌。 恰如所需的客房160间恰如所需的客房和套房的设计灵感来自南宋都城的历史。每间客房配备的舒达床垫，其 ZoneActive™ 五区海绵层为身体提供恰到好处的灵活支撑，另有体温平衡® 技术实现床垫智能温度控制。步入式淋浴间、舒适浴袍和Acca Kappa洗浴用品、Nespresso® 胶囊咖啡机、宽敞工作区和优质的无线网络。 花蜜里餐厅&酒吧通过希尔顿嘉悦里灵活、开放的概念设计，餐厅和酒吧功能结合在一起，从清晨到深夜各尽其能。  杭州西湖希尔顿嘉悦里酒店位于杭州市上城区国货路2号。欲了解更多信息或预订，请登录https://www. canopybyhilton.com.cn或致电+86 571 8707 8111。