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•Always maintain a high level of customer service awareness throughout the work process.
在整个工作过程中,始终保持高度的客户服务意识。
•Have a positive working attitude, do their job well, and take the initiative to solve problems, and always be able to communicate clearly with guests or colleagues.
持积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
•Be able to make comments or suggestions that are beneficial to the operation of the hotel and the environment.
能够提出对酒店的运作及环境有益的意见或建议。
•Be able to actively recommend hotel services and facilities to guests and suppliers.
能够积极的向客人及供应商推荐酒店的服务及设施。
•In the process of work, you can do your job well and ensure the safety of yourself and others.
在工作过程中能够做好本职工作,保证自己及其他人的安全。
•Courtesy, friendliness, thoughtfulness and punctuality in the catering service to the guests, and strive to make the guests satisfied. At the same time, drinks are recommended to guests and a cashier is carried out in the lounge.
礼貌、友好、周到、准时地对客人进行餐饮服务,努力使客人满意。同时,向客人推荐酒水,并进行酒廊的收银。
•Familiar with the drink list and can freely introduce it to guests.
熟悉掌握酒水单并可以自如地向客人做以介绍。
•Keep the bar full of daily supplies, including drinks, drinks, etc.
保持吧台充足的日常供给,包括酒水、酒具等。
•Greet guests politely and friendly, ensure that the drinks, drinks, etc. needed by guests can be delivered to the standard, check the identity of guests, train to detect drunk guests, and understand the legal knowledge of drinking.
礼貌友好地问候客人,确保客人需要的酒水、酒具等能够符合标准地送到,核查客人的身份,训练有素地察觉到酒醉的客人,了解有关饮酒的法律知识。
•Accurately enter and register the products ordered or added by the guest, including drinks provided by other waiters.
准确输入并登记客人所点或所加点的产品,包括其他服务员提供的酒水。
•After receiving the cash payment from the guest, the change can be correctly found to ensure the balance of cash.
收到客人的现金付款后能够正确找零,确保现金的收支平衡。
•Lock the wine cabinet to ensure the safety of cash, etc.
锁好酒柜,确保现金等的安全。
杭州西湖希尔顿嘉悦里酒店是在2020年12月31日中国区第三家开业的嘉悦里品牌。一个充满活力的新酒店我们“新”在:嘉悦里品牌是希尔顿集团为了迎合现在年轻人消费观念在2014年推出的属于生活方式类型的新酒店品牌。 恰如所需的客房160间恰如所需的客房和套房的设计灵感来自南宋都城的历史。每间客房配备的舒达床垫,其 ZoneActive™ 五区海绵层为身体提供恰到好处的灵活支撑,另有体温平衡® 技术实现床垫智能温度控制。步入式淋浴间、舒适浴袍和Acca Kappa洗浴用品、Nespresso® 胶囊咖啡机、宽敞工作区和优质的无线网络。 花蜜里餐厅&酒吧通过希尔顿嘉悦里灵活、开放的概念设计,餐厅和酒吧功能结合在一起,从清晨到深夜各尽其能。 杭州西湖希尔顿嘉悦里酒店位于杭州市上城区国货路2号。欲了解更多信息或预订,请登录https://www. canopybyhilton.com.cn或致电+86 571 8707 8111。