• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 人性化管理
• 管理规范

Job Responsibilities
岗位职责
Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Shangri-La Hotels and Resorts and Shangri-La, Baotou.
值班经理在前厅部经理的领导下提供监督、指导和领导前厅部并使其与香格里拉酒店集团和包头香格里拉所制定的目标，服务和质量标准相一致。
Overseas and direct all aspect of day to day public area operations. Proactive and quick to assess area which needs attention and decisive action. Should always be firm but fair treatment among peer and subordinates. Ensures effective communication among all Front Office personnel and other department. Ultimately, the Duty Manager must be an active liaison between management and the guest.
总揽并督导公共区域的日常运作，必须积极主动并及时地判断出需要特别注意及需采取行动的区域。要公平对待同级和下级，确保和前厅部内部及与其他部门保持有效的沟通。同时，值班经理需协调管理层与客人之间的关系。
 Job Requirements
岗位要求
To have complete knowledge of the operational systems at Front Office, Service Centre and any other related systems.全面掌握前厅部，服务中心操作系统专业知识和其他相关系统知识。Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
在预测客房出租率的基础上维持部门组织架构，人员配备的合理性并且确保工作的顺利运行。
Creates a positive and highly motivated working environment that promotes and develops teamwork.
创造积极和谐的工作环境以促进和发展团队精神。Actively obtains feedback from guests and inform the relevant departments the actions taken to rectify the feedback and to ensure guests’ satisfaction.
积极地获得客人的反馈意见并且通知相关部门改善客人的反馈意见， 确保客人的满意度。

包头香格里拉毗邻万达广场和银河广场，处处彰显舒适典雅。酒店距离包头站约6公里，距离机场约26公里。360间客房与套房可饱览繁华都市风光或秀丽园林景致，并配备有豪华阁酒廊、商务中心和健身设施。Commanding majestic views of the Yinhe Square and Wanda Plaza, Shangri-La Baotou is conveniently located in the city center, around 6 kilometers from Baotou Railway Station, around 26 kilometers form airport. Relax in one of our 360 contemporary rooms or suites, overlooking the panoramic city view or garden views and featuring Horizon Club, Business Center and Health Club.酒店现有多类职位空缺:市场销售部、餐饮服务部、餐饮厨房部、前厅部、客房部、工程部、保安部等我们为您提供:五项社会保险及住房公积金、提供免费工作餐、免费工服及工鞋、免费洗浴设施、独立更衣柜、同事公寓、同事休息室、员工活动室、员工有氧健身房、员工棋牌室、员工吸烟室等员工设施，以及多层次、多种类的员工培训机会。面试时，请您携带:个人证书及复印件、身份证原件复印件、1张1寸照片。我们期待您的加入！人力资源部招聘信息联系人: 人力资源部 巢女士电话: (0472) 5998202邮箱: annie.chao@shangri-la.com邮编: 014030地址: 内蒙古包头市青山区民族东路66号网址: http://www.shangri-la.com