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Key Responsibilities主要职责
1.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
随时以友好的态度与客人打招呼,为客人提供帮助,尽量用客人名字称呼客人。
2.Registers and rooms all arrivals according to established procedures
按照酒店的程序,为所有到达客人登记及安排房间。
3.Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
为客人登记、结账及更换房间,按照预定部要求,确保把所有数据完整输入酒店电脑系统。
4.Maintains cashier float and ensures accurate daily report of all money received
维持现金流动,确保收到现金的准确性。
5.Cashes hotel guest’s personal and travelers checks and assists with currency exchange
为酒店客人兑换个人或旅游支票,协助客人兑换现金。
6.Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist
处理客人投诉,回答客人提出的疑问,在不能解决时,上报给前台主管或大堂副理。
7.Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
尽量让住店客人对你所提供的服务满意,在客人离开时,为客人留下良好的酒店印象。
8.When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
在值夜班时,检查夜间报告,准备晨报及为即将到达客人准备的表格。
9.Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
了解预定程序标准,其中包括:正确使用表格,怎样读电报、电子邮件、信息,怎样通过预定系统了解可供房间资源。
10.Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
按照洲际品牌标准,维持良好的个人仪态、仪表。Qualification招聘要求:
1.良好的中英文沟通能力;具有良好的形象气质;Good written and oral communication skills in both English and Mandarin Chinese;Good appearance
2.较强沟通、协调能力;Good interpersonal, communication skills3.具有服务意识与应变能力;Service skill and flexible capability are necessary4.具有4-5星级酒店相关工作经验;Related working experience is preferred
北京新云南皇冠假日酒店是由洲际酒店集团管理的一家国际五星级酒店,于2008年7月23日正式营业。酒店坐落于朝阳区东北三环,毗邻多个展览会议中心,及三里屯、798艺术区等知名观光场所。酒店拥有514间设计独特、宽敞舒适的客房和套房,配有贵宾专属电梯和豪华总统套房,可以满足国家元首入住的需要;15间面积各异的宴会厅,以齐备的会务设施及服务展现非凡魅力;三间风味独特的餐厅、配备高端的健身中心及泳池,云南风情让酒店独树一帜,也为四方来客打造一个聚会和社交活动的理想场所。北京新云南皇冠假日酒店正在寻找充满活力,性格积极开朗的人士成为我们团队的一份子。如果您热爱酒店行业,欢迎您加入我们!