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·Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广来销售洲际酒店集团产品和服务·Promote the Hotel’s (and IHG generally) products and services
促销酒店(与洲际酒店集团)产品和服务·Maintain a high level of product and service knowledge about all IHG Hotels in your region
对酒店与洲际集团旗下酒店保持高水平的产品与服务知识·Prepare and execute action plans which increase reservation sales and associated business
准备和执行提高预订销售和相关业务·Record and process reservations made by phone/fax/email
以电话/传真和邮件方式跟进和记录所有预订信息·Process amendments to reservations such as extensions, early departures, etc
跟踪改正预订信息内容如房间延住或提前退房等·Manage“no show” reservations by investigation and recording of same
以跟踪和记录来处理预定成功但是客人没有到店的情况·Record special billing arrangements for groups and conventions
记录特殊团队和会议帐单安排·Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
所有信用卡预订授权随时与前厅部经理和财务经理沟通·Maintain knowledge of special rates/ offers/ promotions
对酒店特殊价格/推广活动随时进行补充·Monitor reservation levels and inform Managers of current and future occupancy rates
监控预订状况并向经理汇酒店出租率平均房价情况·Prepare reports as requested (eg to travel agents, business houses etc.
按要求准备报告(旅行社,商务散客)·Prepare reservation sales reports
准备预订部销售报告
Qualification:
1.Good written and oral communication skills in both English and Mandarin Chinese,Good appearance;
良好的中英文沟通能力;具有良好的形象气质;
2.Good interpersonal, communication skills;
较强沟通、协调能力;
3.Service skill and flexible capability are necessary;
具有服务意识与应变能力;
4.Related working experience is preferred;
具有4-5星级酒店前厅部相关服务工作经验;
北京新云南皇冠假日酒店是由洲际酒店集团管理的一家国际五星级酒店,于2008年7月23日正式营业。酒店坐落于朝阳区东北三环,毗邻多个展览会议中心,及三里屯、798艺术区等知名观光场所。酒店拥有514间设计独特、宽敞舒适的客房和套房,配有贵宾专属电梯和豪华总统套房,可以满足国家元首入住的需要;15间面积各异的宴会厅,以齐备的会务设施及服务展现非凡魅力;三间风味独特的餐厅、配备高端的健身中心及泳池,云南风情让酒店独树一帜,也为四方来客打造一个聚会和社交活动的理想场所。北京新云南皇冠假日酒店正在寻找充满活力,性格积极开朗的人士成为我们团队的一份子。如果您热爱酒店行业,欢迎您加入我们!