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Guest Services Agent前台接待员
3.5千-5千
投递简历
发布于 08:56
Guest Services Agent前台接待员
3.5千-5千
北京-延庆 | 经验不限 | 中专 | 招8人
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职位描述

·       Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 

·       随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。

·       Registers and rooms all arrivals according to established procedures

·       按照既定工作程序为所有来客登记并安排房间。

·       Maintains intimate knowledge of departmental standards and procedures

·       熟知部门标准工作程序。

 

 

·       Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

·       履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。

·       Maintains cashier float and ensures accurate daily report of all money received

·       保持库存现金限额并保证每日对所收现金进行准确报告。

·       Cashes hotel guest’s personal and travelers checks and assists with currency exchange

·       为酒店客人的个人支票及旅行支票兑换现金,并协助进行外汇兑换。

·       Keeps abreast of all modifications to accounting policies and procedures

·       随时留意会计政策和工作程序的变化 。

·       Responsible and attends to guest’s request of using the service of safety box at all times

·       随时负责回应客人关于使用保险箱服务的要求。

·       Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

·       熟知所有特别促销活动,如:季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

·       Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

·       处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。

·       Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

·       熟悉洲际酒店和度假村集团的其它成员酒店,以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。

·       Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

·       尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

·       Performs the audit balances and prepares all works for audit in an orderly fashion

·       执行审计结余,并为审计工作进行各项有序的准备。

·       When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

·       在值班时检查夜班报告,准备早班报告,并为客人的到来准备各种必要的表格。

·       Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

·       全面了解标准的预订工作程序,包括如何正确使用表格,如何读电传、电子邮件和留言,以及如何在预订系统内对房源情况进行解读。

·       Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

·       按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

·       Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

·       随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲 。

·       Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

力争保持酒店的高标准,特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。
其他要求
国际联号工作经历:优先
语言能力:英语-良好
计算机能力:良好
年龄要求:18-35岁
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公司地址
北京市延庆县妫水北街1号
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职位联系人
刘女士
人事主管
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
北京金隅八达岭皇冠假日酒店欢迎您的到来,酒店以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您有效平衡工作与生活的需求,旨在为新时代的有志之士致力打造更好的商旅新体验,令您卸下疲惫,焕发活力,让每一天的旅程都多姿多彩,并收获成功 Welcome to Crowne Plaza Beijing Badaling, where we understand modern business travelers need to be productive, inspired and restored during the stay. This includes a number of productive and flexible services that allow you to embrace new opportunities and value personal restoration while achieving your personal and professional success酒店精心选址于北京市西北部的延庆区,气候适宜,是北京2022年冬奥会三大赛区之一。酒店位于妫水北街1号,地理位置优越,毗邻江水泉湿地公园,距离八达岭长城13.8公里,距离龙庆峡风景区8.5公里,距离野鸭湖风景区12.4公里,距离石京龙滑雪场5.4公里。Our hotel is located in Yanqing district which in the northwest of Beijing.It is one of the three Beijing Winter Olympic Games area with suitable climate.Our hotel is located in No.1 Guishui North Street,surrounding by lots of tourist attractions.The hotel is 13.8 km away from The Badaling Great Wall,8.5 km from Longqing Gorge,12.4 km from Yeya Lake and 5.4 km from Shijinglong Ski Resort.
北京市延庆县妫水北街1号