· Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual
· Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements.
· 详细了解每天客人 进行交接班说明工作，确定了解酒店活动和运营要求抵店和离店的情况，重点留意贵宾、优悦会会员和团组的活动。
· To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly
· To assist the Doorman and supervise on traffic control along the driveway during peak hours
· Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. Similarly, staff appearance should remain clean, smart and tidy at all times.
· Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs)
· Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas
· Ensure that the surrounding areas at the lobby level and main entrance are clean
· Supervise the Parking Valets in handling guests’ vehicles properly
· Prepare newspaper orders and co-ordinates with news vendor for early delivery. Supervises Bellman for newspaper delivery
· Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly
· Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures
北京金隅八达岭皇冠假日酒店欢迎您的到来，酒店以专业、高效、灵活和彰显人性化的服务理念从细微之处关注您有效平衡工作与生活的需求，旨在为新时代的有志之士致力打造更好的商旅新体验，令您卸下疲惫，焕发活力，让每一天的旅程都多姿多彩，并收获成功 Welcome to Crowne Plaza Beijing Badaling, where we understand modern business travelers need to be productive, inspired and restored during the stay. This includes a number of productive and flexible services that allow you to embrace new opportunities and value personal restoration while achieving your personal and professional success酒店精心选址于北京市西北部的延庆区，气候适宜，是北京2022年冬奥会三大赛区之一。酒店位于妫水北街1号，地理位置优越，毗邻江水泉湿地公园，距离八达岭长城13.8公里，距离龙庆峡风景区8.5公里，距离野鸭湖风景区12.4公里，距离石京龙滑雪场5.4公里。Our hotel is located in Yanqing district which in the northwest of Beijing.It is one of the three Beijing Winter Olympic Games area with suitable climate.Our hotel is located in No.1 Guishui North Street,surrounding by lots of tourist attractions.The hotel is 13.8 km away from The Badaling Great Wall,8.5 km from Longqing Gorge,12.4 km from Yeya Lake and 5.4 km from Shijinglong Ski Resort.