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杭州英冠索菲特酒店| 招聘职位

    职位:Club Mill. Floor Manager行政楼层经理

  • 职位性质:全职
  • 工作地区:浙江省杭州市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:优先
  • 薪资待遇:7千-8.5千
  • 职位有效期:2020-11-30至2021-01-29

岗位职责/职位描述

Provide exceptional concierge information to guests about local and area attractions, restaurants, theatres, special events and other available services.  Information will be clear, concise and accurate.

为行政楼层的客人提供关于本地景点、饭店、剧院、其他特殊活动等清晰、简明和准确的礼宾信息。

Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.

进行每日巡视以确保LQA在对客服务中被遵守和执行。

Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.

积极参与部门日常运营,以确保客人或同事的问题能够在最短的时间内以专业的方式得以解决。

Personal involvement in the arrival, rooming, and departure of key/VIP guests.

参与到贵宾的入住、房间介绍以及离店中。

Ensures that all Executive Floor Standard Operating Policies and Procedures are adhered. Monitor maintenance and development of the physical Executive Floor product.

确保所有行政楼层的运营标准和程序都得到严格地执行。管控行政楼层物品的维护和更新。


Knowledge and Experience知识和经验

Minimum three (3) years relevant experience in a similar position in a renown international hotel brand

在国际酒店内从事至少三年类似岗位的经验

  • PMS and Office software knowledge

熟悉并掌握Opera酒店管理系统和各类办公软件

Excellent oral and written skills in Mandarin and English

优秀的中英文听说读写能力

  • Excellent experience in both Front Office and Food & Beverage operations

同时具备优秀的餐饮和前厅运营经验

  • Familiar with LCAH processes or other loyalty programmes

熟悉雅高乐雅会或其他忠诚会员计划

  • To manage guest experience, understands and can use reporting RPS, etc.

了解如何管理宾客体验系统,并可熟练使用报表工具对其进行分析

 

Competencies 技能

Strong organizational & leadership skills

优秀的组织能力和领导能力

Analytical skills a must combined with creativity and initiative

结合了创造性和主动性的分析能力

Excellent interpersonal & communication skills

优秀的人际关系和沟通能力

Highly organized, quality and results oriented person

极具计划性,并以质量和结果为导向

Service oriented with an eye for details

以服务为导向的敏锐洞察力

Confidently able to resolve problems and make decisions

自信的解决问题与决策的能力

Good presentation, influencing and training skills

优秀的表达、影响和培训能力

Change effectively

适应性强,灵活并能有效地接受和应对变化

Effective management style,  approachable

有效的管理风格,平易近人