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工作职责
1.直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通;
2.向所有部门提供功能性支持和指导;
3.按需要与酒店其它部门进行合作、协调和沟通;
4.对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视;
5.就客人的需求做出反应并解决相关问题;
6.对接待部和预订部工作人员进行监督和指导;
7.在高峰期向前厅部工作人员和其它所有部门提供支持和协助;
8.保证贵宾和优悦会会员受到特别关照;
9.定期检查一线各部门和二线各部门的清洁状况;
10.协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行;
11.监督员工的行为、制服穿着、卫生和外表形象;
12.为前厅部会议提供信息;
13.检查结帐说明并监督客人信用情况;
14.分析房价差异报告以保证控制客房收入;
15.熟知酒店紧急情况所有处理程序;
北京西南华邑酒店是洲际酒店集团旗下根据中国消费者习惯所倾力打造的国际豪华酒店。华邑®深刻洞悉国人餐饮及商务社交之需求,热忱发扬以 “食”和“聚”为核心的中华待客之道的艺术,为商务精英和中华文化爱好者打造成熟完善的特色专属社交空间和个性化尊贵服务。北京西南华邑酒店,通晓国人商务社交之需求,从举茗邑的轻松会谈,聚膳邑的私人宴请,到1000平米康体中心的健身平衡,一系列公共及私人空间竭力满足宾客各项商务社交及休闲健身需求当地的1300平米无柱豪华宴会厅及综合性会议设施,更是您举办会议及婚宴的绝佳场所。HUALUXE Beijing Xinan Hotel is an international upscale hotel brand tailor made for Chinese consumers, retaining the essence of traditional Chinese culture. At HUALUXE®, we understand the needs of Chinese business elites for dining and socializing whilst exhibiting the art of Chinese hospitality that revolves around‘eat’and‘meet’. We provide custom services and unique spaces for social interactions.HUALUXE Beijing Xinan understands the needs for Chinese business entertainment, from the casual conversations in LUXE Tea, private dining at LUXE Gathering, to the rejuvenating activities at the 1000 square meters Healthy Club. We offer a series of public and private spaces that fulfill our guest’s needs during business, social entertainments and wellness balance.Our 1300 m2 grand luxurious ballroom and a serious comprehensive meeting facility are the best in town venues for both conferences and weddings.