客房部主管 Housekeeping Supervisor
5千-6千
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发布于 04-29
客房部主管 Housekeeping Supervisor
5千-6千
北京 | 经验不限 | 学历不限 | 招4人
停止招聘
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工作职责

·       Monitors Housekeeping personnel to ensure guests receive prompt and courteous service

·       监督客房部工作人员,确保客人得到及时和礼貌的服务。

·       Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention

·       监督客房部工作人员,确保客房,特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。

·       Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry

·       除与工程部和洗衣房进行沟通外,还要向其它业务部门,特别是确保前厅部了解准确的客房状况。

·       Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required

·       定期对所有客房区域进行视察,以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。

·       Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary

·       对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要,可直接采取纠正措施。

·       Follows up on progress of agenda items covered in regular meetings

·       跟进日常所提及的其他需要跟进的客房部的日常事务。

·       Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc

·       与行政管家一起管理例行清扫活动,包括春季大清扫等。

·       Acts on behalf of the Executive Housekeeper in his / her absence as assigned(only Floor section)

·       当行政管家缺席时代理其部分工作(仅限楼层工作)。

·       Supervise the implementation of housekeeping standards and procedures in relation to:

·       监督客房部各项标准和工作程序的执行:

o    Bedroom service

o    臥室服务

o    Bathroom service

o    卫生间服务

o    Valet service

o    洗衣服务

o    Cleaning service

o    清洁服务

o    Linen maintenance

o    布草维护

 

·       Recommended changes to these standards and training needs on an ongoing basis

·       就这些标准和培训需求提供持续性的改进建议。

·       Maintain a current and thorough knowledge of all housekeeping systems

·       对客房部所有系统有最新和完整的知识。

·       Responsible for entering accurate room status into computer daily and investigate discrepancies 

·       负责每天将客房情况准确的输入电脑并调查各种异常情况。

·       Maintains and update administrative data

·       维护和更新行政数据。

·       Open and close the shift and ensure effective shift hand over

·       负责管理接班和交班工作,以确保交接班过程的有效进行。Maintains working area and equipment in a proper state of cleanliness and repair

·       确保工作区域和设备得到良好的清洁和修缮。

·       Report guest complaints to Executive Housekeeper or delegate immediately

·       及时向行政管家或其代理人汇报客人的投诉情况。

·       Conform all damage and losing item with operator.

每天与总机和对房间丢失与破损的记录情况

·       Distribution and collection of keys

·       分发和收集钥匙。

·       Management of all incoming and outgoing calls

·       管理所有的呼入和呼出电话。

·       Solve employee grievances

·       解决员工受到的不公正待遇问题。

·       Perform Room allocations

·       分配客房

·       Perform Room inspections

·       检查客房

·       Prioritise arrival rooms

·       排列抵店客人客房的优先顺序。

·       Liaise with Front Office for guest and hotel requirements 

·       配合前台满足酒店和客人的要求。

·       Ensure guest valet is processed and delivered in a timely manner

·       确保及时为客人提供洗衣服务并送还。

·       Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)

·       协调特别项目(如参观客房,除虫,窗户和地毯的清洁,客房供应量)

·       Manage all special requests made by guests

·       处理客人所有的特殊要求

·       Ensure consistency within the department

·       确保部门内工作的一致性

·       Management of lost property for the hotel

·       管理酒店的遗失财物

·       Ensure you have complete knowledge of room types, layouts and facilities

·       确保具有客房类型,设计和设施的全面知识

·       Manage storage areas

·       管理仓库

·       Maintain adequate stock levels

·       保存充足的用品存货

·       Complete stock takes as required

·       按要求完成库存盘点工作

·       Maintain stock levels

·       维持存货水平

·       Conducts shift briefings to ensure hotel activities and operational requirements are known

·       进行交接班说明,确保了解酒店的工作和运营需求

·       Works with Superior on manpower planning and management needs

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公司地址
北京市海淀区太平路甲18号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 集体企业
    企业性质
北京西南华邑酒店及度假村是洲际酒店集团旗下根据中国消费者习惯所倾力打造的国际豪华酒店品牌。华邑®深刻洞悉国人餐饮及商务社交之需求,热忱发扬以 “食”和“聚”为核心的中华待客之道的艺术,为商务精英和中华文化爱好者打造成熟完善的特色专属社交空间和个性化尊贵服务。北京西南华邑酒店,通晓国人商务社交之需求,从举茗邑的轻松会谈,聚膳邑的私人宴请,到1000平米康体中心的健身平衡,一系列公共及私人空间竭力满足宾客各项商务社交及休闲健身需求当地的1300平米无柱豪华宴会厅及综合性会议设施,更是您举办会议及婚宴的绝佳场所。HUALUXE Beijing Xinan Hotel is an international upscale hotel brand tailor made for Chinese consumers, retaining the essence of traditional Chinese culture. At HUALUXE®, we understand the needs of Chinese business elites for dining and socializing whilst exhibiting the art of Chinese hospitality that revolves around‘eat’and‘meet’. We provide custom services and unique spaces for social interactions.HUALUXE Beijing Xinan understands the needs for Chinese business entertainment, from the casual conversations in LUXE Tea, private dining at LUXE Gathering, to the rejuvenating activities at the 1000 square meters Healthy Club. We offer a series of public and private spaces that fulfill our guest’s needs during business, social entertainments and wellness balance.Our 1300 m2 grand luxurious ballroom and a serious comprehensive meeting facility are the best in town venues for both conferences and weddings. 
北京市海淀区太平路甲18号
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