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- 熟知当天订餐情况,注意记录客人的特别活动(如生日庆祝会),应及时向主管汇报;
- 迎接客人 ,引导客人到预订台位或客人满意的台位;
- 客满时,负责安排好后到的客人;
- 随时注意听取客人的意见,及时向上级反映;
- 随时注意在接待工作中的各种问题,及时向上级反映和协助处理;
- 掌握和运用礼貌语言,负责接听电话, 电话订餐应问清楚基本信息;
- 向客人介绍餐厅各式菜点、各种饮品和特式菜点,吸引客人来餐厅就餐;
- 遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
岗位要求:
- 有志在酒店行业发展的应届毕业生/实习生;
- 热爱服务行业,具有良好的顾客服务意识、亲和力、沟通技巧和团队合作精神。
北京西南华邑酒店是洲际酒店集团旗下根据中国消费者习惯所倾力打造的国际豪华酒店。华邑®深刻洞悉国人餐饮及商务社交之需求,热忱发扬以 “食”和“聚”为核心的中华待客之道的艺术,为商务精英和中华文化爱好者打造成熟完善的特色专属社交空间和个性化尊贵服务。北京西南华邑酒店,通晓国人商务社交之需求,从举茗邑的轻松会谈,聚膳邑的私人宴请,到1000平米康体中心的健身平衡,一系列公共及私人空间竭力满足宾客各项商务社交及休闲健身需求当地的1300平米无柱豪华宴会厅及综合性会议设施,更是您举办会议及婚宴的绝佳场所。HUALUXE Beijing Xinan Hotel is an international upscale hotel brand tailor made for Chinese consumers, retaining the essence of traditional Chinese culture. At HUALUXE®, we understand the needs of Chinese business elites for dining and socializing whilst exhibiting the art of Chinese hospitality that revolves around‘eat’and‘meet’. We provide custom services and unique spaces for social interactions.HUALUXE Beijing Xinan understands the needs for Chinese business entertainment, from the casual conversations in LUXE Tea, private dining at LUXE Gathering, to the rejuvenating activities at the 1000 square meters Healthy Club. We offer a series of public and private spaces that fulfill our guest’s needs during business, social entertainments and wellness balance.Our 1300 m2 grand luxurious ballroom and a serious comprehensive meeting facility are the best in town venues for both conferences and weddings.