• 五险一金
• 技能培训
• 带薪年假
• 员工生日礼物
• 过节津贴
• 防暑降温津贴
• 岗位晋升
• 包吃包住
• 节日礼物
• 年度旅游

 
-        Primary Responsibilities主要职责
-        Administration Responsibilities管理职责     
•       Knowledgeable of the concierge SOP
了解礼宾部标准服务程序。
•       Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests
了解酒店提供的最新服务及设施，并推荐给客人。
•       Provide the professional conceirge service for guest.
为客人提供专业 的委托代办服务(吃、住、行、娱、游、购等信息)。
•       Knowledgeable in assisting guests in requests for transport and other information
在需要时，为客人提供交通信息或其他信息。
•       Arrange the transportation service for the guest when the guest had request.
在需要时，为客人安排交通工具(尽量推荐酒店车辆)。
•       Knowledgeable in Beijing city  information
了解北京城市信息。
•       Take care assest, at regular intervals maintain the equipment.
爱护本部门资产，定期对设备进行保养。
•       According to job update the daily work form.
根据工作需要更新工作表格。
•       Knowledgeable of the events of the day and of daily Hotel activities
了解日常事务及酒店日常活动。
•       Knowledgeable of VIP guests and whenever possible addresses such guests by name
了解酒店的重要客人，在需要时能用名字称呼他们。
•       Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present
在发现可疑人物或捣乱者时，提醒安全部门或值班经理注意。
•       Keep alert for guest entering and leaving the hotel. Suspect guests (including those engaged in competitor analysis, suspicious looking characters, etc)  should be relayed immediately to the Front Office Manager
随时注意观察进入和离开的客人，在发现可疑人物时，应立即与前厅部经理联系。
•       Conversant with emergency evacuation and fire procedures
       熟悉突发事件或火灾发生时的对应措施。
Occupational Health and Safety Responsibilities
职业健康及安全责任
•       Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines
       证明了解职业健康及安全责任政策及程序，确保安全操作所有的程序。
•       Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
       了解职责相关内容，维护职业法，健康安全法。
•       Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
       熟悉财产安全，急救，火灾、紧急事件发生时的补救措施，设备的安全操作。
•       Initiate action to correct a hazardous situation and notify supervisors of potential dangers
实施行动对危险情况进行纠正，通报潜在的危险。
•       Log security incidents and accidents in accordance with hotel requirements
      按照酒店要求记录安全事件及意外事故。
•       Strive for constant improvement and take responsibility for your own performance 
 不断提高自己，对自己的行为负责。
•       Adhere to Grand Mercure Beijing Central  Hotel staff manual
       了解酒店员工守则。
•       Adhere to Hotel Handbook and general policies and procedures
       了解酒店手册，常规政策及操作程序。
•       Adhere to Front Office Policies and Procedures
 了解前厅部政策及操作程序。
•       Report problems to Management with suggestions for resolution
         报告问题给管理层，并提出解决方法。
- Understanding My Job 了解自己的职责
•       Clarifies own job responsibilities and looks for opportunities that will increase skills and job knowledge
      清楚自己的工作职责，不断寻求机会增加自己的技能知识。
•       Understands how their role fits with others and contributes to the success of business
         与他人合作，共同完成任务。
•       Understands the hotel’s facilities, products and services
 了解酒店提供的设施、产品及服务。
•       Provide the professional the concierge service.
为客人提供专业的委托代办服务。
•       Provides information when requested and promotes hotel’s services, facilities and special events
  在客人需要时，为客人提供酒店服务、设施及特殊事宜的信息。
•       Implements department procedures and policies as needed
按照要求执行部门政策。
- Customer Focus 客人焦点
•       Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs
        主动建立并维护与客人的关系，超前满足客人需求。
•       Anticipate guest needs, handle guest enquires, and solve problems
 预料客人需求，处理客人疑问，帮助客人解决问题。
•       Create a positive hotel image in every interaction with internal and external customers
        在与国内、国外客人交流时，随时树立良好的酒店形象。
•       Adhere to hotel brand standards
        了解酒店的品牌标准。
•       Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
        为能够解释并销售酒店服务、设施给客人，熟悉产品及服务知识。
•       Assist guests and escort them to locations within the hotel at their request
        根据客人的需要，帮助和引导他们到酒店的各种场所。
•       Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs
     了解酒店特殊事宜，对客人的需要作出回复。
•       Maintain current Hotel information to be able to provide information to guests
       了解酒店最新信息以便提供给客人。
- Teamwork 团队合作
 •       Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments
 与同事、主管保持信任、合作。
•       Communicate well to ensure effective shift hand-over
  与同事保持更好的交流，有效确保的换班。 
•       Actively participate in organized meetings
         积极参加组织的会议。
•       Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
       以专业、积极的姿态与酒店员工保持合作，培养亲和力，提高团队合作精神，有效确保与员工间的交流。
- Adaptability 适应能力
  •       Be open to new ideas and make changes in the job and routine as required
 接受新观点，按照要求，对工作、日常事务进行更新。 
•       Work in line with business requirements 
  按照要求完成工作。
•       Complete tasks as directed by Management
       完成管理层安排的任务。
- Developing Self 自身发展         
•       Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
•       不断学习新技能及知识，并按要求把学到的新知识用于工作中。
•       Seek feedback on areas of shortfall
        不断寻求自己工作中的不足，并加以改正。
•       Maximize opportunities for self development
       尽量抓住机会，不断提高自身发展。
- Reliability 可靠性     
•       Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
确保工作质量能满足酒店标准，尽量主动、及时完成任务。
•       Follow standards, policies and procedures
        按照酒店标准，政策及程序办事。
•       Meet hotel attendance and grooming standards
        保证出勤率及行为标准符合酒店要求。
- Position Knowledge 岗位知识
•       Knowledgeable of the concierge SOP
熟悉礼宾部运作。
•       Knowledgeable of Beijing information
熟悉北京城市信息。
•       Knowledgeable of hotel information
熟悉酒店各营业场所信息。
•       Had a strong service consciousness
具有较强的服务意识。
•       Oral English  communicate and writing ability.
英语口语交流及书写能力。
•       Have  stronger organization and leadership skills
具有较强的组织及领导能力。
Job on duty
当值工作         •       Check the daily poster
        检查当天会议水牌摆放。
•       Check the daily vehicle booking
        检查当天车辆预定。
RELATIONSHIP
关系
- Internal:内部关系        
 •       Must at all times show a positive approach to the position, when dealing with all members of staff and management alike.
在和同事及管理人员打交道的时候，必须表现出对工作的积极态度。
•       Strengthen communicate with each department.
加强与各部门的沟通。
•       Keep good relationship with related departments
         与各部门保持良好关系。
- External:外部关系        
 •       Must at all times show a positive approach to the position and Hotel, when dealing with guests within the Hotel. As well as when discussing the Hotel with persons outside the property.
 在和客人打交道及在酒店外谈论酒店的时候，必须表现出对工作和酒店的积极态度。
•       Keep good relationship with your concern
         与外部保持良好关系。



-         Job Profile任职资格
-        PHYSICAL个人情况
1. 无违法犯罪情况
2.身体健康

Accor With 158,000 people in 140 countries, Accor is the European leader and one of the world's largest groups in travel, tourism and corporate services, with two major international activities:- hotels: nearly 4,000 hotels (455,000 rooms) in 90 countries, casinos, travel agencies, and restaurants;- services to corporate clients and public institutions: 14 million people in 34 countries use a broad range of services (food vouchers, people care and services, incentive, loyalty programs, events) engineered and managed by Accor.法国雅高国际酒店集团已被誉为全球发展最迅速的酒店集团之一。雅高在欧洲处于业内主导地位，在 140 个国家拥有158,000 名雇员；是全球最大的酒店、旅游及企业服务集团，主要从事两项国际业务：· 酒店：分布于 90 个国家的 4,000 家酒店（超过455,000 间客房），旅行社、餐厅及赌场。· 企业服务：服务于公司及公共机构：每天在 34 个国家有1,400万人共享雅高设计及管理的广泛服务 （餐券、看护、费用管理、社会服务、奖励活动等）。Grand Mercure Beijing Central, the first Grand Mercure in Beijing managed by the Accor group.Ideally located in the heart of Beijing the Grand Mercure Beijing Central is part of the collectiong of Grand Mercure Hotels worldwide-each expressing the spirit of their location. This highly stylish contemporary hotel, in the commercial and shopping district of Xidan, offers a personalised hotel experience whether travelling on business or leisure. Nearby to Beijing's historical landmarks.北京西单美爵酒店是雅高集团在北京管理的第一家美爵酒店, 地处西单商务中心。