招聘Lobby Bar Supervisor 大堂吧主管_北京西单美爵酒店招聘信息-最佳东方

- Primary Responsibilities 主要职责

1. Management/ bar operation

管理/酒吧运作

1.1. Assist with the development of Standards & Procedures, in keeping with the hotel policies and procedures

协助按照酒店的标准程序制定服务标准及规则

1.2. Ensure all the staff to carry out the task according to the S&P

确保员工按照标准与程序完成任务

1.3 Complies with the hotel specific, The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations

遵守酒店的规章制度，推广相关系统的程序知识以尽可能的超越客人期望

1.4 Assist with the management of cash handling procedures

协助管理每日的结帐工作

1. 5 with the management of bar service

协助管理大堂吧服务

1.6 Oversee the preparation of daily banking and cash flow reports

监督每日财务报告

1.7 Manage the maintenance of equipment

负责设备的维护

1.8 Monitor standards of guest facilities and services

监督客用设施和对客服务的标准

1.9 Control stock and monitor stock security procedures

控制存货并监督存货安全程序

2 Purchasing/Stock 采购/存货

2.1 In conjunction with the Purchasing Manager/

Director develop and monitor the implementation of purchasing procedures

与采购经理/餐饮总监配合发展和监督采购程序的完成

2.2 Prepare budgets for purchases

准备采购预算

2.3 Stock Control

存货控制

2.4 Handle and store stock according to stock control procedures

按照采购程序和明细单进行采购和库存

4. M nu Knowledge 菜单、酒水知识

4.1 Good command food product and menu knowledge.

熟悉餐饮知识和餐厅菜单

4.2 Total knowledge & understanding of Food Preparation Standard & Procedure.

了解并熟知所有食品准备的标准和程序

4.3 Continually examine goods for quality and quantity

控制食品出产的标准

4.4Good command of beverage knowledge

熟悉酒水知识

4.5 Implement beverage service skill

酒水服务知识

5. Human Resources人力资源

5.1Training, development and rostering of staff.

培训、发展和管理员工

5.2Discipline staff

监督工作效率

5.3Coordinate between other departments/ units

与其它部门运转协调

5.4Carry out exit interviews

约束员工遵守纪律

5.5Facilitate multi-skill ensuring maximum flexibility of staff rotation to busy areas all exercised

鼓励员工掌握多技能以保证员工在工作繁忙时最大的工作适应性

5.6Supervise staff performance

进行员工表现评估

5.7Implement staff performance appraisals

实施员工离职面谈

5.8Implement appropriate management practices that provide staff motivation and communication

实施合适的管理方式给予员工动力和沟通

5.9Provide one to one instruction to staff members when required

必要时对员工进行个别面对面指导

6. Guest Service/Sales对客服务/销售

6.1 Responsible for guest and staff satisfaction in the outlet

加强、提高服务水准以超出规定的服务要求

6.2Continually improving and enhancing service standards, and updating the Standards and 　Procedures as and when required. Manage the delivery of high quality service to guests

承担起客人满意的责任

6.3Continually develop sales and promotional strategies for the Hotel’s products and services

不断为酒店产品与服务发展销售和促销

6.4Ensure guest needs and reasonable requests are met

确保客人的需求和合理的要求被满足

6.5Seek opportunities to continually improve guest service

不断寻找机会改进对客服务

6.6 Establish and maintain effective guest relations

建立和维持有效的对客关系

6.7 Take appropriate action to resolve guest complaints

采取合适的行动解决客人抱怨

7. Computer电脑

7.1 Access and use MICROS cashier system

掌握MICROS 电脑收银系统

7.2Access and use Oprea Front desk system

掌握Oprea 前台系统

8. Safety/Cleaning/Maintenance 安全/清洁/养护

8.1Adhere to the hotel’s security and emergency policies and procedures

坚持酒店安全制度、紧急情况处理规定和程序

8.2Be familiar with property safety, current first aid fire emergency procedures

熟悉对财产安全、紧急救护和火警等处理程序

8.3Adhere to hotel cleaning and maintenance programs

坚持酒店的清洁和养护

（薪资可面议）

Accor With 158,000 people in 140 countries, Accor is the European leader and one of the world's largest groups in travel, tourism and corporate services, with two major international activities:- hotels: nearly 4,000 hotels (455,000 rooms) in 90 countries, casinos, travel agencies, and restaurants;- services to corporate clients and public institutions: 14 million people in 34 countries use a broad range of services (food vouchers, people care and services, incentive, loyalty programs, events) engineered and managed by Accor.法国雅高国际酒店集团已被誉为全球发展最迅速的酒店集团之一。雅高在欧洲处于业内主导地位，在 140 个国家拥有158,000 名雇员；是全球最大的酒店、旅游及企业服务集团，主要从事两项国际业务：· 酒店：分布于 90 个国家的 4,000 家酒店（超过455,000 间客房），旅行社、餐厅及赌场。· 企业服务：服务于公司及公共机构：每天在 34 个国家有1,400万人共享雅高设计及管理的广泛服务（餐券、看护、费用管理、社会服务、奖励活动等）。Grand Mercure Beijing Central, the first Grand Mercure in Beijing managed by the Accor group.Ideally located in the heart of Beijing the Grand Mercure Beijing Central is part of the collectiong of Grand Mercure Hotels worldwide-each expressing the spirit of their location. This highly stylish contemporary hotel, in the commercial and shopping district of Xidan, offers a personalised hotel experience whether travelling on business or leisure. Nearby to Beijing's historical landmarks.北京西单美爵酒店是雅高集团在北京管理的第一家美爵酒店, 地处西单商务中心。