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1. Ensure the smooth running of daily operations of Front Desk as well as providing leadership and support to the team
确保前台的有序运作，为团队进行支持。
2. Monitor the services provided by colleagues and ensure that high standards that exceed guest expectations are maintained at all times
监督服务质量，确保员工始终能够向客人提供高标准服务。
3.Maintains intimate knowledge of departmental standards and procedures
熟知部门的规章制度及程序。
4.Keeps abreast of all modifications to accounting policies and procedures
遵循财务规章制度。
5. Conduct regular departmental training to staff and audit the training performance.
进行部门的培训工作并监督培训效果。
6.Knowledgeable of all special promotion procedures, for programs such as: Seasonal Packages, and member Rewards programs.
熟悉所有推广价的内容，如季节性的包价、会员推广活动。
7.Anticipate guest needs, handle guest enquires, and solve problems
预见客人的要求、解决客人问题。
8.Ensure confidentiality of guest information
确保客人信息录入完整及安全。
国际联号工作经历：优先语言能力：英语-熟练计算机能力：熟练年龄要求：25-40岁 
位求职者投递了该职位，你的简历匹配度为
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酒店业--全服务中档酒店/4星级
100-499人
中外合营(合资．合作)
Accor With 158,000 people in 140 countries, Accor is the European leader and one of the world's largest groups in travel, tourism and corporate services, with two major international activities:- hotels: nearly 4,000 hotels (455,000 rooms) in 90 countries, casinos, travel agencies, and restaurants;- services to corporate clients and public institutions: 14 million people in 34 countries use a broad range of services (food vouchers, people care and services, incentive, loyalty programs, events) engineered and managed by Accor.法国雅高国际酒店集团已被誉为全球发展最迅速的酒店集团之一。雅高在欧洲处于业内主导地位，在 140 个国家拥有158,000 名雇员；是全球最大的酒店、旅游及企业服务集团，主要从事两项国际业务：· 酒店：分布于 90 个国家的 4,000 家酒店（超过455,000 间客房），旅行社、餐厅及赌场。· 企业服务：服务于公司及公共机构：每天在 34 个国家有1,400万人共享雅高设计及管理的广泛服务 （餐券、看护、费用管理、社会服务、奖励活动等）。Grand Mercure Beijing Central, the first Grand Mercure in Beijing managed by the Accor group.Ideally located in the heart of Beijing the Grand Mercure Beijing Central is part of the collectiong of Grand Mercure Hotels worldwide-each expressing the spirit of their location. This highly stylish contemporary hotel, in the commercial and shopping district of Xidan, offers a personalised hotel experience whether travelling on business or leisure. Nearby to Beijing's historical landmarks.北京西单美爵酒店是雅高集团在北京管理的第一家美爵酒店, 地处西单商务中心。
