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Primary Responsibilites岗位职责:
Reporting directly to the Guest Service Manager- Front Office, the Reception Supervisor is directly responsible for handling telephone inquiries, guest arrivals and the subsequent input into the computer system. On a broader scale the Reception Supervisor must work closely will all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both inquiries and firm reservations. The Reception Supervisor must at all times maintain a professional, friendly business manner in all guest and client liaison, personally, in correspondence and on the telephone. The Reception Supervisor is also to pay particular attention to the use of the Guest History facility in the FIDELIO Front Office system.
Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly.
Ensures that you as Reception Supervisor for Grand Mercure Hotel Hongqiao Shanghai have a comprehensive knowledge of Shanghai and what is happening within the city at all times, and to ensure that all guest and callers inquiries are met with prompt, informative yet friendly solutions.
Checks the daily Arrival List, Special Arrival List for VIPs, repeat guests and FITs.
直接向宾客服务经理-前台汇报工作。接待主管直接负责处理电话查询,将抵达客人的资料和有关信息输入电脑系统中。从更广的角度上讲,接待主管的工作必须紧密结合所有前厅部和销售部的工作。特殊情况下,销售部会提供重要的建议和有关公司预订的反馈。接待主管要注意运用FIDELIO办公系统中的客史资料。
要负责向上一级管理人员汇报所有即将抵达的重要客人的情况,以便能够进行特殊的安排。
作为酒店的接待主管,要对上海有广泛的了解并要了解城市中所发生的事情。要确保快捷,友好地解答所有打电话的人或者客人的询问。
检查每日预抵客人表、重要贵宾、回头客和散客的预计抵达表。
Grand Mercure Hongqiao Shanghai上海虹桥美爵酒店Well located in the business and exhibition district of Hongqiao, Grand Mercure Hongqiao is a part of the international collection of Grand Mercure Hotels – each expressing the spirit of their location. Its close proximity to downtown Shanghai and the Hongqiao International and Domestic Airport makes the hotel a highly popular choice for both business and leisure travellers. Enjoy contemporary design and spacious living, where the perfect Grand Mercure room is about a good night's sleep. Designed for genuine comfort this hotel is ideal for extended business stays and family trips. With 364 rooms, including a choice of one bedroom suites and two bedroom suites, each offers superior facilities and services from quality bedding, broad band internet access, LCD TV, 24 hour room service, kitchenette facilities and private balconies. A professional level of FedEx Kinko’s business support services, Clefs d’or concierge assistance and a fully equipped gym are also available to guests. The multifunctional area is more than 1000 square meters, including one grand ballroom with capacity of 300 persons, and 10 multi functional meeting rooms with various configurations, which will offer excellent options for all types of events. Engage in the hotel’s international food and beverage experience from the contemporary Chinese restaurant offering fresh and delicious Cantonese cuisine, to the L’Atrium restaurant, the international cuisine with French touch, featuring international breakfast fairs, themed buffet, French fusion a la carte services, a hand-picked selection of wine with distinctiveness and style. Le 98 Lounge, provides different types of cocktails and a selection of seasonal drinks, which is a good choice for a pause or relax. 上海虹桥美爵酒店座落于虹桥商务中心地区,毗邻虹桥国际机场和各大会展中心,亦可方便到达繁华的市中心。酒店是法国雅高酒店管理集团旗下以当地特色著称的美爵品牌,是商务人士和休闲游客的绝佳选择。 酒店拥有364间设计典雅、风格独特的客房和套房。宽敞舒适的公寓式客房配以便捷的客房设施,为商旅客人提供全方位的个性化服务。让您在繁忙的商务出差或是家庭旅行度假中体验完美的睡眠享受。酒店的健身房配有最新的健身设施,让您在放松心情的同时保持健康的身心。 酒店拥有1000平方米的多功能区域,包括一个无柱型大宴会厅,以及10间大小不等、可分隔的多功能会议厅。酒店配备先进的视听设备,确保您顺利完成各类商务会议及宴会活动。 风格迥异的特色餐厅和酒吧,让您的味蕾得到超值的享受。岚亭餐厅,为您带来浓郁法式气息的世界饕餮美食,丰盛的中西式早餐,商务自助午餐及每月主题晚餐,更有融合多国风味的零点美食任您享用。时尚现代的绿丰中餐厅以其清新淡雅的粤菜为您精心演绎中式美食的精髓。神秘动感的乐酒吧,各式鸡尾酒及多款时令饮品任您选择,悠扬的法国音乐让您倍感轻松与惬意。 酒店长期对外招聘,诚邀各界精英加盟。招聘地点为:上海市长宁区仙霞路369号(近芙蓉江路口)人才与文化部,可乘88,121,127,519,855,856,700,836公交车到达,靠近地铁2号线娄山关路或地铁10号线水城路,下站后步行大约10-15分钟。