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主要职责 Primary Responsibilities ：
1、负责清洁楼层客房及相关区域并使之保持整洁良好的状态。确保客人物品的安全和整齐有序。为所有客人提供舒适的环境。
Responsible for making guest rooms and surrounding areas clean and orderly on the floor and in well maintained condition. Keep the guest items safe and orderly. Provide comfortable stay to all guests.
2、迅速巧妙地处理客人的投述和要求。确保客人离开酒店前对酒店提供的服务感到满意。如果无法妥善处理客人的投述和要求应请求行政管家的帮助。
Handle all complaints and requests immediately and tactfully. Make sure the guests
are satisfied with the service before they leave the hotel. Request assistance from the Exec. Housekeeper if complaints and requests cannot be handled.
3、按照酒店的标准清洁住人房。
Clean and make up occupied rooms according to hotel standards.
4、按照程序做床。确保床上的所有布草干净整洁，经常检查床垫，毛毯和床罩是否有血渍和污迹。
Making of beds Proper bed making as instructed according to the procedures. Ensure that all linens on the beds are clean and in good condition. Always check bed pads, blankets and bedspread, whether there are blooded marks and stains.
5、按照正确的程序清洁浴室并使用正确的清洁药水。确保浴缸和面盆中没有头发，镜子和装饰物光亮无污渍。所有家具和装饰物均应抹尘。
Proper procedure in cleaning bathrooms and using right chemicals and dilution. Ensure that there is no hair in the bathtub and washbasin. Ensure that mirrors and fixtures are well polished and without stains. Dusting furniture and fittings.
6、按照标准设置更换毛巾，补充客用品如火柴，香皂，文具等。
Changing towels, replenishing supplies as per standard set-up such as matches, soaps, stationers, etc.
7、检查并立即向领班报告所有维修问题。
Check and report all maintenance repairs and requests to the Captain
immediately.
8、检查并向前台收银报告酒水消费。
Check and report mini bar consumed item to F/O cashier.
知识和经验 Knowledge and Experience ：
1、性格开朗、工作踏实，具有较强的服务意识。
Cheerful personality, down-to-earth work, with a strong sense of service.
2、热爱酒店行业，具有较强的团队精神。
Enthusiastic hospitality industry, with strong team spirit.
3、工作认真、作风细致、吃苦耐劳、反应灵活。
Work hard, meticulous style, hard-working, flexible response.
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名
上海市长宁区仙霞路369号人才与文化部 
酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
Grand Mercure Hongqiao Shanghai上海虹桥美爵酒店Well located in the business and exhibition district of Hongqiao, Grand Mercure Hongqiao is a part of the international collection of Grand Mercure Hotels – each expressing the spirit of their location. Its close proximity to downtown Shanghai and the Hongqiao International and Domestic Airport makes the hotel a highly popular choice for both business and leisure travellers. Enjoy contemporary design and spacious living, where the perfect Grand Mercure room is about a good night's sleep. Designed for genuine comfort this hotel is ideal for extended business stays and family trips. With 364 rooms, including a choice of one bedroom suites and two bedroom suites, each offers superior facilities and services from quality bedding, broad band internet access, LCD TV, 24 hour room service, kitchenette facilities and private balconies. A professional level of FedEx Kinko’s business support services, Clefs d’or concierge assistance and a fully equipped gym are also available to guests. The multifunctional area is more than 1000 square meters, including one grand ballroom with capacity of 300 persons, and 10 multi functional meeting rooms with various configurations, which will offer excellent options for all types of events. Engage in the hotel’s international food and beverage experience from the contemporary Chinese restaurant offering fresh and delicious Cantonese cuisine, to the L’Atrium restaurant, the international cuisine with French touch, featuring international breakfast fairs, themed buffet, French fusion a la carte services, a hand-picked selection of wine with distinctiveness and style. Le 98 Lounge, provides different types of cocktails and a selection of seasonal drinks, which is a good choice for a pause or relax. 上海虹桥美爵酒店座落于虹桥商务中心地区，毗邻虹桥国际机场和各大会展中心，亦可方便到达繁华的市中心。酒店是法国雅高酒店管理集团旗下以当地特色著称的美爵品牌，是商务人士和休闲游客的绝佳选择。 酒店拥有364间设计典雅、风格独特的客房和套房。宽敞舒适的公寓式客房配以便捷的客房设施，为商旅客人提供全方位的个性化服务。让您在繁忙的商务出差或是家庭旅行度假中体验完美的睡眠享受。酒店的健身房配有最新的健身设施，让您在放松心情的同时保持健康的身心。 酒店拥有1000平方米的多功能区域，包括一个无柱型大宴会厅，以及10间大小不等、可分隔的多功能会议厅。酒店配备先进的视听设备，确保您顺利完成各类商务会议及宴会活动。 风格迥异的特色餐厅和酒吧，让您的味蕾得到超值的享受。岚亭餐厅，为您带来浓郁法式气息的世界饕餮美食，丰盛的中西式早餐，商务自助午餐及每月主题晚餐，更有融合多国风味的零点美食任您享用。时尚现代的绿丰中餐厅以其清新淡雅的粤菜为您精心演绎中式美食的精髓。神秘动感的乐酒吧，各式鸡尾酒及多款时令饮品任您选择，悠扬的法国音乐让您倍感轻松与惬意。 酒店长期对外招聘，诚邀各界精英加盟。招聘地点为：上海市长宁区仙霞路369号（近芙蓉江路口）人才与文化部，可乘88,121,127,519,855,856,700,836公交车到达，靠近地铁2号线娄山关路或地铁10号线水城路，下站后步行大约10-15分钟。
