Guest services Manager 宾客服务经理
5.5千-6.5千
停止招聘
发布于 2023-10-01
Guest services Manager 宾客服务经理
5.5千-6.5千
无锡-宜兴 | 2年以上 | 大专 | 招3人
停止招聘
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职位描述

BASIC FUNCTION

基本职能

 

Responsible for directing and overseeing operational activities affecting guest relations. In the absence of the Head of a unit, monitors activities of same. Represents management in the important area of guest relations with the primary role as “hotel host”, of personally welcoming as many guests as possible and offering services.

负责管理监督客户关系服务的事宜。在宾客服务的重要区域以“酒店主人”的身份亲自欢迎尽可能多的客人并提供服务。

 

DUTIES AND RESPONSIBILITIES

责任和义务

 

1. Acknowledges turnover by outgoing counterpart of the emergency key and the Assistant Manager’s log book.

通过应急钥匙和大堂副理记事本核对客流量。

2. Reviews log book with departmental heads to check on guest service conditions or to recommend changes on existing practices.

与部门主管一起查询记事本来核实宾客服务的条件或推荐在已有情况下的更改。

3. In the absence of the Departmental Head/Assistant Departmental Head. Sectional Head of an operations unit, monitors the performance of the staff, advises Head of unit of same.

在部门主管/部门主管助理,分部主管不在时监督员工工作表现,给主管提出建议。

4. Receives, records and acts on relays complaints and grievances as well as compliments and

commendations.

接受、记录并处理酒店受到的客人的褒奖抱怨和委屈。

5. Arranges for limousine and photo services for VIPs and dispatches all pertinent information about said persons to company executives concerned.

为贵宾客人安排豪华轿车和拍照服务并将上述客人的相关信息分发至相关的公司主管。

6. Arranges car services for executives on official business.

为公司总监的商务活动安排轿车服务。

7. Monitors use of all Hotel vehicles and gasoline consumption

监督所有酒店车辆的使用状况和汽油消耗。

8. Offers assistance and provides needed/sought information to guests and VIPs upon their arrival at the lobby; escorts guests to their rooms and requests them to register in the VIP Guest Book whenever necessary.

提供帮助并在客人和贵宾到达酒店大堂时提供所需信息,在必要时请他们在贵宾客 人登记本上登记。

9. Arranges accommodation of overflow guests in alternate hotel(s) and keeps record thereof; arranges for their return to the Hotel the following day or when conditions allow/exigencies require/justify.

为过剩的客人安排就近的酒店食宿并作记录,如果条件允许,安排他们隔天回酒店/紧急处理/证明。

10. Handles questions of charges, investigations of any guest comments and co-ordination with emergency plans.

处理有关费用的问题,调查任何客人的评价,紧急事件处理。

11. Makes rounds/conducts inspections on the lobby, of all but not limited to other guest areas in the interest of security, safety, guest relations, economy/conservation and acts, records, monitors to officer(s) concerned and superior(s) operational activities and unusual occurrences, incidents, irregularities, illegitimate activities and significant events affecting unites/or the Hotel as a whole; handles lost-and-found matters.

在大堂里巡视监督酒店安全、客户关系、经济/对话与行为,不包括客人区域,记   录并监督相关员工指导相关工作及区域或酒店的不寻常的地方和重大事情,处理遗 失事件。

12. Authorizes room or rate changes, paid-outs, rebates, cash advances, release of airline crew allowance, acceptance of personal or company checks, assumption of liabilities, “charge to” billing, etc. following or on the basis of established policies, standards and procedures.

对换房进行管理,根据酒店拟定的政策,标准和程序处理退还现金,费用修正,预 付金,机场代表费用,接受个人或公司支票,欠账处理,转账账单处理,等等。

13. Co-ordinates with line departments concerned on discrepancies in room status.

与在房态上有差异的部门联系协作。

14. Does other duties assigned by the immediate superior.

根据即时情况安排其他工作。


JOB SPECIFICATION

职位条件

 

1. College graduate above

大学专科毕业及以上

2. At least 2 years’ experience in a hotel of international standard

至少2年以上在国际标准酒店工作经验

3. Must be familiar with Front Office operations

必须熟悉前厅部的操作

4. Personable and charming

气质良好

5. Verbal and written facility

口头表达和书面表达能力良好

6. Able to relate with different types of personalities

能与不同个性的人交流

7. Should be well versed in local city history, places of interest, shopping areas, theatres, etc. for better guest service

精通当地城市历史,名胜古迹,购物区,剧院,等等,以便提供给客人更好的服务

8.Preference will be given to candidates with international Golden Key certification

拥有国际金钥匙认证的,优先考虑

其他要求
国际联号工作经历:优先
国内管理公司经历:优先
语言能力:英语-精通 中国普通话-精通
计算机能力:精通
年龄要求:23-40岁
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公司地址
江苏省宜兴市阳羡生态旅游度假区揽云路188号
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  • 酒店业--国内高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
     揽云谷位于太湖之滨宜兴,宜居之城,因紫玉而兴;酒店坐落于阳羡生态旅游度假区,背倚白马山,面朝阳羡湖,山明水秀。坐拥1200亩峡谷山林,四季苍翠,半山腰的优越位置视野开阔,可远眺度假区秀丽风光。酒店建筑设计依托得天独厚的地理优势,与山景巧妙融合,室内设计更是融合了紫砂、太湖石、竹等宜兴文化元素,最终呈现出独特的生态度假气质。业界知名设计团队以精致野奢风格为基调,精心打造深坑SPA养心谷、全山景云廊西餐厅、隐世年华列车客房、悬崖无边泳池等,为宾客提供悠闲逸趣的度假体验。 The Cloud Valley is located in Yixing which is an exquisite city by the Taihu Lake, famous for its boccaro and limestone caves. Hotel is building on the mountainside of Baima hill in Yangxian Ecotourism Zone. It covers an area of 1200 acres valley woods. Hotel architectural design combined with the advantages of the terrain and valley scenery, interior design is inspired by local cultural elements like boccaro , Taihu stone and bamboo, presents a unique resort atmosphere featuring oriental style ultimately.Based on wild luxury style, the design team creates Pit SPA, Cliff Restaurant, Train- Themed Rooms, Infinity Pools, and more to provide guests with a special experience. 揽云谷的定位是为人们提供高端度假生活的一站式场所。打造长三角地区自然风光独特,文化气氛浓郁的生态度假场所,旨在汇集宜兴的深远的人文艺术及旖旎风光,让宾客在此暂别都市节奏,重建与自然的联结。The Cloud Valley not only limit its role to providing a place for people to spend their holidays, but also infiltrates the narrative of nature, civilization and art. Hotel will be the tourist’s destination, provides a unique and unforgettable holiday experience for tourism in near area even whole China. 酒店一期将呈现33间隐奢风格悬崖客房,每间客房均带有独立景观阳台并配有外置浴缸,无论是闲卧于阳台或是休闲泡澡都能欣赏远山与湖泊。17间欧式奢华风格的列车主题客房,像一列驶向世外的豪华列车,载着生活的初心奔赴诗和远方。大小不一的野奢风格独栋及别墅散落在酒店景观绝佳处。3间不同主题与特色的餐厅为宾客呈现经典淮扬风味及法式融合佳肴等多种美食体验。悬于山坡的云廊西餐厅,仿佛一座深入云层的全景玻璃廊桥,令宾客在四季浪漫中享受舌尖美食。另有生态果蔬园、超千平米户外绿地、大型俱乐部等多个家庭活动区域。The phase one of the hotel will present 33 luxury rooms on cliff, modern and elegant private space, walk into a large balcony with a bathtub and breathe fresh forest air. The 17 European retro style train-themed rooms, carry the classical dream to its Great Perhaps.Wild luxury-style villas of different sizes are located in the scenic hillside, 3 restaurants with different themes and present guests with classic Huaiyang flavor and French cuisine.Fruits and vegetables gardens, outdoor lawn, outdoor Infinity pool, clubs and other family activities area are waiting for presence. 揽云谷,至善盛情,源自我们的内心!The Cloud Valley, the best hospitality, from our hearts.
江苏省宜兴市阳羡生态旅游度假区揽云路188号
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