• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 人性化管理

· Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
· 监督客房部工作人员，确保客人得到及时和礼貌的服务。
· Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention
· 监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。
· Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
· 除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。
· Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
· 定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
· 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
· Follows up on progress of agenda items covered in regular meetings
· 跟进日常所提及的其他需要跟进的客房部的日常事务。
· Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
· 与行政管家一起管理例行清扫活动，包括春季大清扫等。
· Supervise the implementation of housekeeping standards and procedures in relation to:
· 监督客房部各项标准和工作程序的执行：
o Bedroom service
o 臥室服务
o Bathroom service
o 卫生间服务
o Valet service
o 洗衣服务
o Cleaning service
o 清洁服务
o Linen maintenance
o 布草维护
· Recommended changes to these standards and training needs on an ongoing basis
· 就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thorough knowledge of all housekeeping systems
· 对客房部所有系统有最新和完整的知识。
· Responsible for entering accurate room status into computer daily and investigate discrepancies
· 负责每天将客房情况准确的输入电脑并调查各种异常情况。
· Maintains and update administrative data
· 维护和更新管理数据。
· Open and close the shift and ensure effective shift hand over
· 负责管理接班和交班工作，以确保交接班过程的有效进行。
· Maintains working area and equipment in a proper state of cleanliness and repair
· 确保工作区域和设备得到良好的清洁和修缮。
· Report guest complaints to Executive Housekeeper or delegate immediately
· 及时向行政管家或其代理人汇报客人的投诉情况。
· Conform all damage and losing item with operator.
每天与总机和对房间丢失与破损的记录情况
· Distribution and collection of keys
· 分发和收集钥匙。
· Management of all incoming and outgoing calls
· 管理所有的呼入和呼出电话。
· Solve employee grievances
· 解决员工受到的不公正待遇问题。
· Perform Room allocations
· 分配客房
· Perform Room inspections
· 检查客房
· Prioritise arrival rooms
· 排列抵店客人客房的优先顺序。
· Liaise with Front Office for guest and hotel requirements
· 配合前台满足酒店和客人的要求。
· Ensure guest valet is processed and delivered in a timely manner
· 确保及时为客人提供洗衣服务并送还。
· Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
· 协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)
· Manage all special requests made by guests
· 处理客人所有的特殊要求
· Ensure consistency within the department
· 确保部门内工作的一致性
· Management of lost property for the hotel
· 管理酒店的遗失财物
· Ensure you have complete knowledge of room types, layouts and facilities
· 确保具有客房类型，设计和设施的全面知识
· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 进行交接班说明，确保了解酒店的工作和运营需求
· Works with Superior on manpower planning and management needs
· 与上级领导一起进行人力规划和管理需求

南京园博园英迪格酒店&南京园博园voco酒店坐落于南京市汤山国家旅游度假区。南京园博园英迪格酒店属于洲际集团旗下英迪格品牌酒店，坐落于南京江宁汤山紫东中心地带-半山之间，可俯瞰整个再生花园山谷和花海梯田。酒店整体设计灵感来源于采石矿坑，矿石艺术融合于山水间，依托周边起伏的山势及开凿的矿石岩壁，酒店高低错落的庭院以别墅形式分布，连接曲折蜿蜒的步道和水道，从英迪格邻间文化汲取灵感，呈现一处山情水韵的静谧之所。酒店86间独具特色的客房隐匿于不同楼宇之间藏身山谷深处，让宾客远离尘世喧嚣，小隐于野，开启一段放松身心之旅。VOCO™是与众不同、妙趣横生、值得信赖的酒店，南京园博园voco酒店拥有130间精致装修客房及套房，从奢华的品牌洗浴用品Elemis及增压花洒的舒适淋浴到高品质的舒适寝具, voco®精心打造的酒店将高级感渗透在每一个令人难忘的时刻,让您放松身心，享受到极具质感的独处时光。从私密温泉到开放式厨房，voco®将简单、静谧又富有诗意的田园生活融入其中,远离平日烦扰，尽享空间静谧，让您拥有温馨惬意又趣味横生的住宿体验。在南京园博园英迪格酒店&南京园博园voco酒店，我们的致胜之道至关重要；我们相信今天的全情投入造就通向美好未来的坦途。如果你是这样一位尽责的员工，你会在这里得到充分的肯定和回报。我们将为你提供具有市场竞争力的薪酬和福利，遍布全球的集团酒店的员工入住优惠，并为你提供学习新技能和拓展职业生涯的各种机会。你将加入一个杰出的团队，愉快地从事充满乐趣的工作，每天上班时你都会感到精神振奋、充满活力。最重要的是，我们会为你提供“尽炫自我的空间”。