岗位职责
1检查房态并记录
2、将“请勿打扰”房间汇报给楼层主管
3、清理打扫房间这主要包括、吸尘、擦拭家具、清理垃圾、做床、清理面盆浴缸马桶毛巾镜子和地面、Ø抹尘等
4、为房间补足酒水与日用消耗品
5、清洁并整理客房洗手间里的客用物品
6、为客人悬挂衣服和清理客人随带的小物品
7、更换我们可以触及的电灯泡
7、清理已退的房间
8、将送餐桌或托盘从房间内撤出
9、汇报房间内是否有损坏物品
10、报告房间内需要维修的问题
11、汇报有可疑行为的客人
·12、汇报房间遗失物品
13、汇报是否有客人私占的酒店公有物品
14、上交给楼层主管拾到物品
15、为客房做清理后的最后检查
16、填写客房服务员每日报表
17、清理楼层走道服务区域和楼梯
18、清理窗户内部
19、检查住客房客人的洗衣并通知洗衣房
20、为客人收洗衣并送至洗衣房
21、帮助洗衣部人员开客房门送洗衣
22、当客人刚入住时为客人准备欢迎茶水
23、提供擦鞋服务
·24、根据客人类型准备鲜花等级
25、发现并去除地毯上的污渍
26、根据客人要求移动及重新排放家具挪动摆放床垫等
27、人工或用机器为地面打蜡抛光
·28、清理冲洗楼梯及楼梯口
29、依据客人具体要求放置婴儿床加床板变压器吹风机等
30、参加各种会议
31、参加不同的培训
32、检查并记录酒水消耗量补入新的酒水
33、整理员工车中有污损的布草
34、将员工车中的垃圾清除
35、完成楼层主管交给的额外任务
36、填写房间状态表
岗位要求
1、身体健康,而且适应客房工作
2、能够承受工作压力
3、视力
武汉汉口温德姆花园酒店是由温德姆酒店集团“花园”品牌授权首次落户武汉。酒店是按照国际五星标准打造的商务会议型豪华酒店。由武汉铭康酒店管理有限公司投资,国际酒店管理集团——温德姆集团(管理)特许经营。Wyndham Garden Wuhan Hankou is the first Wyndham Garden Hotel brand of Wyndham Group to be established in Wuhan. The hotel is a luxury business conference hotel built according to the international five-star standard. Invested by Wuhan Ming Kang Hotel Management Co., Ltd. And franchised by international hotel management group ——Wyndham Group (management).酒店配有无柱多功能厅、自助餐厅、大堂、酒廊及中式包间。多功能厅内配套设施齐全,轻松休闲的餐厅、可满足各项活动之需而灵活设计的会议场地、氛围温馨的大堂和酒廊打造不同寻常的味觉盛宴,可在享受绝妙视野的同时,品尝来自世界各地的美食。另配有娱乐休闲场所,设备齐全的健身房、棋牌室和专业SPA,让每一位客人足不出户便能享受各类休闲服务。The hotel is equipped with column-free multi-functional hall, cafeteria, lobby, lounge and Chinese style private rooms. The multi-functional hall has complete supporting facilities, relaxing dining room and flexible meeting space designed to meet the needs of various activities. The ambience of the lobby and lounge creates an unusual feast for the palate, where you can enjoy the delicious food from around the world.In addition, there are entertainment venues, well-equipped gym, chess room and professional SPA, that every guest can enjoy all kinds of leisure services without leaving hotel.酒店由杰出设计师精心打造,配有豪华商务客房及套房172间,房间面积约40-110平方米。每一间房间都是雅致与宁静的精妙融合,柔白的色调环境,让每一位客人都能享受安宁沈睡眠。花园式轻奢的风格让每一位客人在享受高星级服务和高品质设备的同时,更能享受到温德姆国际酒店品牌的专业管理,细致贴心的服务风格,体贴入微,品味卓然。The hotel is meticulously built by outstanding designers, equipped with 172 deluxe business rooms and suites, room area of about 40-110 square meters. Each guestroom is a subtle blend of elegance and serenity. The soft white color environment allows every guest to enjoy a peaceful and deep sleep. The garden-style light luxury style allows every guest to enjoy the professional management of Wyndham International Hotel brand while enjoying the high star service and high-quality equipment. The attentive service style is considerate and exquisite.酒店大堂吧坐落在酒店大堂一楼,提供多样性的新鲜咖啡,星巴克咖啡服务入驻,提供优质的服务与品质。更有甄选中&西式茶,丰富的蛋糕甜点,经典时尚的手作鸡尾酒,清甜甘香的葡萄酒,醇香的威士忌,是集休闲与商务的栖息绝佳场所。The hotel lobby bar is located on the first floor of the hotel lobby, providing a variety of fresh coffee, Starbucks coffee service to provide quality service and quality. More Chinese-Western-style tea, rich of cake desserts, classic or fashionable hand-made cocktails, sweet and tasty wine, mellow whisky, is an excellent place for leisure and business perch. 波波莉餐厅位于17楼,简约时尚的欧美装修,海选全球丰富食材,提供早中晚自助餐,现场开放式厨房精心烹饪,以意餐,欧美菜系为主,湖北菜为辅,呈现各式国际美食饕餮盛宴。Boboli Restaurant is located on the 17th floor, simple but fashionable Euro&American decoration, selection of global ingredients, provide breakfast, lunch and evening buffet, on-site open kitchen elaborate cooking, Italian, European and American cuisine, supplemented by Hubei cuisine, presenting a variety of international food gourmet feast.中餐厅包间位于25楼,2间包房气质典雅端庄,以川湘鄂系菜肴为主,应季推广当地美食。包房拥有茶歇休闲区,独立洗手间,全景落地窗。尊享VIP定制服务。The private room of the Chinese restaurant is located on the 25th floor. The two private rooms are elegant and dignified. They mainly serve Sichuan, Hunan and Hubei cuisine, and promote local cuisine in season. The private rooms have tea break leisure area, independent bathroom, panoramic French window. Enjoy VIP customized services.酒店宴会厅位于17楼,无柱式300㎡分为大小会议厅,可满足各类商务接待,会务筹开,家宴,喜宴,公司宴的服务。会场拥有P2.5规格的LED,面积约12㎡,高清投影,智能DJ&AV设备,支持多种办公条件需求。The ballroom of the hotel is located on the 17th floor. It is divided into large and small conference rooms without columns, which can provide the services of various business receptions, conference preparations, family banquets, wedding banquets and company banquets. The venue is equipped with P2.5 LED, covering area about 12 square meters, high- definition projection, intelligent DJ&AV equipment, supporting various office conditions.休闲自在,自由之行,我们将致力于提供周到而温暖的服务,竭诚欢迎每一位客人的到来。温德姆花园酒店大家庭,欢迎您的加入!Leisure, free travel, we will be committed to provide thoughtful and warm service, wholeheartedly welcome the arrival of every guest.Welcome to join us!