招聘客房文员 OrderTaker_北京JW万豪酒店招聘信息-最佳东方

Major Functions主要职能
Responsible for coordinating daily activities in the Housekeeping office and assisting in the communication between different Housekeeping areas and other departments.
负责管家部办公室日常工作的协调，并协助管家部各区域与其他部门的沟通工作。
Specific Duties具体职责
1.       Ensure that all requests from “Personal Guest Service” is handled promptly and properly logged.
确保从服务中心接到的客人要求能够被迅速处理并满足
2.       Work closely with the Reception to ensure correct room status at all times.
与接待部密切合作确保任何时间内正确的房态
3.       Issues, receives, records and controls all Housekeeping pagers.
发放、收回、登记和控制所有管家部呼机
4.       Handle, record and follow up on loan items and extra supplies to guests. Conduct monthly inventories of on-loan items, pagers.
处理，登记和跟踪借出物品，每月盘点一次出借物品，呼机
5.       Record status of daily attendance for all Housekeeping associates.
记录所有管家部员工出勤的情况
6.       Prepare monthly reports as required.
按要求准备月报表。
7.       Render assistance to respective Housekeeping sections, Linen/Uniform, Floors, Public Areas, Laundry in preparing their monthly reports and inventories.
为管家部各部分，即布草房、楼层、公共区域、洗衣房准备月度报告和盘点提供帮助
8.       Review and update the monthly Housekeeping Manning Guide.
更新管家部月度人力报告
9.       Know how to use computer and support the office work if possible.
熟练掌握电脑，为管家部办公室工作提供帮助
10.    Co-ordinate work progress of Pest Control Personal, Machine & equipment repairs and Grounds and Garden from external company.
与杀虫公司、机器设备修理公司以及园林公司协调工作进度
11.    Keep good communication with other departments.
与其他部门进行良好的沟通
12.    Assume other duties assigned by Executive Housekeeper.
完成由行政管家分配的其他任务
13.    Assist with the preparation of staff duty rosters
协助准备员工班表
14.    Assist with maintaining up-to date staff records
协助持续更新现有员工的记录
15.    Deliver high quality service to guests
提供高品质的对客服务
16.    Ensure guest needs and reasonable requests are met
确保客人需求与合理的要求被满足
17.    Seek opportunities to continually improve guest service, by reporting guest comments
通过汇总客人的意见，寻找机会不断改进对客服务质量
18.    Take appropriate action to resolve guest complaints
采取合适的行动解决客人的投诉
19.    Promote the hotel products and services
促销酒店的产品与服务
20.    Access and use Housekeeping computer programs
掌握和使用管家部电脑系统
21.    Adhere to the hotel’s security and emergency policies and procedures
坚持酒店安全制度、紧急情况
22.    Adhere to hotel cleaning and maintenance programs
坚持酒店的清洁和养护
23.    Ensure a high level of cleaning is maintained in your work area
保持维护所在工作区域的高度整洁
24.    Ensure all reporting and servicing deadlines are met on a timely basis
保证所有报告和服务都按时完成
25.    Carry out other tasks as directed by your supervisors
完成你上级交待的其它任务

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