招聘行政楼层副经理 Assistant Executive Floor Manager_北京JW万豪酒店招聘信息-最佳东方

Major Functions

主要职能

Report to Executive Lounge Manager

向行政酒廊经理汇报

Well versed on all Brand Standard requirementsfor Front Office and related areas

熟悉前厅及相关领域的所有品牌标准要求

To be responsible for all guest serviceactivities in the executive floor and provide supervision in executive loungewith objective, performance and quality standard established by MarriottInternational.

负责行政楼层的所有宾客服务活动，并在万豪国际酒店建立目标、性能和质量标准的行政酒廊提供监督。

To assistant and supervise Executive FloorAgent and Executive Floor Attendant to strive towards total guest satisfaction.Ensure that all associates are adhering to all hotel policies, standards,procedures and regulations.

协助并监督行政楼层代理和行政楼层服务员，努力达到客人的满意程度。确保所有员工遵守酒店的各项政策、标准和专业标准。命令和规定。

Responsible for hiring, training anddevelopment of all associates working for the executive floor area.

负责行政楼层员工的招聘、培训和发展。

Assist the front office manager to ensure acorrect and smoothly-operating department.

协助前台经理确保部门的正确和顺利运作。

Coordinate/create a smooth work environmentwith concierge manager, guest relations manager and night manager. Ensureeffective communication is in place.

与礼宾经理、客人关系经理和夜班经理协调和创造一个良好的工作环境。确保有效的沟通。

Specific Duties

具体职责

Responsible for thesmooth, efficient and professional operation of executive floor/lounge areas.
负责行政楼层/休息区的平稳、高效和专业化运作。
Assistant toprepare budget for Executive Floor.
协助编制行政楼层预算。
Monitors dailyrevenue of Executive Floor.
监控行政楼层的每日收入
Monitor efficiencylevels in Executive Floor.
监督行政楼层的效率水平。
Monitor wastage andenergy consumption throughout the Executive Floor
监督整个行政楼层的浪费和能源消耗
Maximizes everyopportunity to increase revenue by selling the meeting room in Executive Floorand Business Center service.
通过出售行政楼层的会议室和商务中心服务，最大限度地利用每一个增加收入的机会。
Responsible forproviding accurate Executive Floor revenue reports and reports all finding ofdiscrepancies.
负责提供准确的行政楼层收入报告，并报告所有发现的差异。
Ensures that allprocedures and policies are in place and followed.
确保所有程序和政策都到位并得到遵守。
Conducts audit andcontrols on a regular basis. Communicates with accounting in case of anyirregularities; and coaches and counsels associates whenever appropriate.
定期进行审计和控制。与会计部门沟通，如有任何违规行为，教练和顾问在适当的情况下与我们联系。
Strictly follows bank-out procedures and cashhandling procedures.
严格遵守银行出帐程序和现金处理程序.
Train and develop associates to the highestpossible extent. Ensures that daily training is provided for technical,hospitality, communication, management, and organizational skills.
严格遵守银行出帐程序和现金处理程序.
Conducts performance appraisals of ExecutiveFloor employees.
对行政楼层员工进行绩效评估。
Leads by example: Provides a high-qualityservice and aggressive hospitality towards all customers.
以身作则：为所有客户提供优质服务和热情好客.
Ensures that recognition programs for bothguest and associates are in place and working. Establish program for specialguest requests.
确保客人和同事的认可计划到位并工作。为特殊客人的要求建立程序。
Uses professional judgement and empowerment tomake decisions leading towards total customer satisfaction.
使用专业判断和授权来做出决定，从而使客户完全满意。
Controls costs effectively to meet budgetguidelines. Has control system in place for all controllable costs and manhours.
有效控制成本以满足预算准则。有控制系统，为所有可控的成本和工时。
Initiates additional tasks to improve existingprocedures and guest satisfaction.
启动额外的任务，以改善现有程序和客人满意。
Needs to be able to perform in front officefunctions.
需要能够在前厅履行职责。
Interact with guest at all opportunities, playa customer contact role.
在所有机会与客人沟通，扮演客户的联络角色。
Be responsible and receptive to guestcomplaint, should analyse and within the limitation set, make correct and quickdecision to ensure total guest satisfaction whilst also protecting the hotelproperty and revenue.
对客人投诉负责并能接受，应分析并在限定范围内做出正确快速的决策，以确保客人满意，同时也要保护酒店的支柱和第二阶段和收入。
Oversees day to day operation of ExecutiveFloor and ensuring that all guests are handled quickly and efficiently in alltheir needs with warm and natural.
监督行政楼层的日常运作，确保所有客人在所有需要时都能快速有效地得到温暖和自然的处理。
Review staff roster at commencement of shiftto ensure best staff deployment and maximum efficiency. Arrange the rosterduring public holiday to make sure we keep the same standard with normal days.
在轮班开始时审查工作人员名册，以确保最佳的工作人员部署和最高效率。在公众假期安排花名册，以确保我们与正常的日子保持相同的标准。
Prepares and follows up on maintenance ordersissued.
准备并跟进发出的维修订单。
Ensures the meeting rooms ready, clean and allarrangement is place prior to the start of the meeting.
确保会议室准备好，干净，所有的安排都在会议开始之前进行。
Ensure the Executive Floor VIP arrivals fullyset up before guest arrived.
确保会议室准备好，干净，所有的安排都在会议开始之前进行。
Ensures the billing for the guest isaccurately prepared
确保客人的账单准确准备
Ensures all operating equipment is maintainedin proper working condition.
确保所有操作设备保持正常工作状态。
Ensures proper hand over of logbook andinformation at the end of each shift.
确保在每次班次结束时正确地提交日志和信息。
Record all physical defects identified and useappropriate work order forms
记录识别的所有物理缺陷并使用适当的工作订单表格
Initiates monthly meetings in the department.Attend staff meetings, operations meetings, forecast meetings and salesstrategy meetings.
每月在部门召开会议。参加员工会议，运营会议，预测会议和销售策略会议。
Utilize 15 minutes training and daily packetevery day.
每天使用15分钟的训练和每日包。
Have plans and actions in place to meet goalsand mission of the company and the hotel.
制定计划和行动以实现公司和酒店的目标和使命。
Build up a good relationship with alldepartments for smoothly operating Executive Floor.
与所有部门建立良好的关系，以便顺利运营行政楼层。
Communicates with F&B to make sure thefood presentation is meeting the standard of Marriott International.
与餐饮部沟通，确保食品展示符合万豪国际的标准。
Set up a filing system for all necessarydocumentation and staff profile.
为所有必要的文件和员工档案建立档案系统。
Make a good working environment for allExecutive Floor associates and control the turn over for the section.
为所有行政楼层员工创造良好的工作环境，并控制该部门的周转。
Carry through and check the “Spirit to Serve“for every associates for the section.
执行并检查“精神服务”，为每一位同事为该节。
Collect all guest feedback and pass theinformation to FOM to improve our service standard.
收集客人的反馈，并将信息传递给FOM，以提高我们的服务水平。
Ensures the hotel promotions briefed to allassociates and strived to work for that.
确保酒店的促销工作向所有员工汇报并努力做到这一点。
Record Guest Inquiry Tracking Report.
记录客人查询跟踪报告。

Job Specifications

职位要求

Profile of Competency 工作能力 " Customer Service Oriented 客户服务意识强 " Efficientcy 高效的 " Desirable Communication Skill 理想的沟通技巧 " Organizer 有领导力的 " Team Player 团队意识强的 Language 语言 " Fluent in English and Chinese. 流利的中英文 Education 教育 " College and above 大专及以上 " Minimum 3 years of relative area work experience; minimum 1 years of management experience. 3年以上相关领域工作经验，1年以上管理经验。

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