• 五险一金
• 管理规范
• 带薪年假
• 帅哥多
• 美女多
• 工作日两餐
• 个人发展计划
• 晋升靠实力
• 活力团队精神
• 人性化管理

Major Functions
主要职能
 
Ensure quality function is aligned with JW corporate standard and requirement.
保证质量功能与JW万豪标准和要求相一致
Ensure all quality information are documented, summarized and communicated.
确保所有的质量信息被准确记录，总结和交流
Assist all departments to achieve quality goals.
协助各部门质量目标的实现
Partner with operation departments to achieve their quality goals through quality initiatives.
通过质量的措施帮助运营部门达到质量目标
Participate in project teams to develop and implement quality strategies and plans.
参与项目团队开发和实施质量战略和计划
 
Specific Duties
具体职责

 
Ensure quality function is aligned with JW standard and requirement.
保证质量功能与JW万豪标准和要求相一致
Implement initiatives and projects required by JW Brand.              
根据JW万豪的品牌要求实施质量相关的项目。
Attend regular quality conference calls. 
定期参加电话会议
Communicate the quality issues with other departments.
与其他部门沟通质量问题            
Communicate with corporate and other JW properties to share best practices.
和其他JW万豪酒店沟通并共享最佳实践             
Be a quality ambassador of JW Marriott Beijing.
成为北京JW万豪酒店的质量大使
 
Ensure all quality information are documented, summarized and communicated.
 确保所有的质量信息被准确记录，总结和交流
Document and communicate all quality information with other departments, including information from Gallup Individual GIA, IDR, Individual Guest Satisfaction Scores, Meeting Planner Satisfaction Scores, Post-con Reports, Email Surveys, etc. GSS reports from MQA website. 
记录和沟通质量信息与其他部门，包括盖洛普提供的GIA，IDR，会议组织者满意度报告等。JW万豪客人的满意度报告等相关的质量数据。
Ensure Gallup Comprehensive Reports are downloaded and saved timely and accurately     On 20th of each month. Ensure GSS reports are downloaded and saved every Friday and communicate with all managers.
在每个月二十号下载并保存及时准确地盖洛普报告，在每周五下载并保存GSS报告并及时和其他经理分享。
Write Monthly Top Three Individual Guest Defects and communicate with all department heads in a timely manner  
记录并分享月度发生频率最高的问题，及时和部门采取行动解决
Conduct quality survey through e-mail, phone call or conversation with hotel guests.
 进行质量调查，通过电子邮件，电话或与客人交谈
Track and analyze key quality drivers and communicate the interpretation to other departments
跟踪和分析关键质量驱动因素并和运营部门交流分析。
Update quality board
更新质量园地。
 
Assist all departments to achieve quality goals.
协助各部门质量目标的实
Provide key departments with quality consultation in departmental strategic planning
提供关键部门与部门战略规划质量咨询
Ensure quality scores and comments are communicated to concerned departments timely through conversation, emails, and presentation
及时通过交谈，电子邮件，和演示确保质量分数和意见传达到相关部门
Partner with key departments to identify the gap between current situation and quality goals. 和关键部门合作识别现状及质量目标的差距
Partner with key departments to develop and implement quality improvement plan or project
与关键部门合作制定和实施质量改进计划或项目
Partner with training department to develop quality training programs
和培训部门制定质量培训计划
Promote quality awareness and provide experienced guidance through training
提高质量意识，通过培训为员工提供指导
Energize operation departments’ reporting of service defects         
帮助部门总结并分析部门的服务缺陷报告
 
Partner with operation departments to achieve their quality goals through quality initiatives.
通过质量的措施帮助运营部门达到质量目标
IDENTIFY the root cause of wastage and operation process deficiency or defects    
确定在运行过程中的不足或缺陷的根本原因
MEASURE the financial impact caused by wastage and operation process deficiency or defects. 衡量操作过程的不足或缺陷对酒店财务的影响以及所造成的浪费           
ANALYZE the operation process deficiency or defects
分析操作过程的不足或缺陷
DEVELOP efficient operation procedures and practices
开发高效的运作程序和做法       
IMPLEMENT plans to reduce wastage and improve the efficiency of operation process
执行计划，降低消耗和提高业务效率
 
Participate in project teams to develop and implement quality strategies and plans.
参与项目团队开发和实施质量战略和计划
Develop and implement annual quality strategic plan that is consistent with corporate philosophy and business objectives.
制定和实施年度质量的战略计划，是企业文化和企业目标相一致
Identify non-conformances and recommend reactive solutions and proactive plans
识别不符合的解决方案和计划
Undertake internal quality audit to ensure that the operation departments follow the required procedures and quality standards
进行内部质量审核以确保运营部门按照规定的程序和质量标准

北京JW万豪酒店座落于繁华商业中心的，是北京现代化超大型建筑集群华贸中心的一个组成部分。华贸中心拥有三幢顶级写字楼、超过900个国际品牌的大型商场、高端的公寓住宅楼以及北京丽思卡尔顿酒店，是北京东长安街上又一重要地标性建筑集群。酒店地理位置优越，便捷的交通可抵达城市各个旅游景点及购物中心。酒店所有588间客房备有先进的高科技设备，如超大尺寸的液晶平面电视，iPod对接基座，无线高速上网等。酒店的大宴会厅，也是北京最大的宴会厅之一，方便承办各种大小规模的会议。北京JW万豪酒店作为万豪集团在全球的第3000家酒店，自开业以来一直秉持着为客人提供亲切奢华的服务，给客人带来贴心舒适的下榻体验。为了给客人创造持续完善的服务，北京JW万豪酒店致力于员工的培训和发展，迄今为止内部主管及经理职位提升比例高达60%-70%。为了增加内部晋升的机会，酒店针对实习生、基层员工、主管和各级经理打造了一整套完整的培训晋升机制，致力于为对酒店行业有高度热情的酒店人打造属于自己的职业生涯发展机会！JW万豪品牌是为了纪念万豪集团创始人John Willard Marriott先生自1927年集团成立以来的不懈坚持而创立的品牌，也是万豪集团内部数十个品牌中最顶尖的奢华品牌。来北京JW万豪酒店，开启你的职业旅程！JW Marriott Hotel Beijing, Located in the Central Business District of Beijing, is an integral part of China Central Place which is a prestigious landmark of the capital city comprises of three top grade office towers, a large shopping mall offering over 900 international brands and exciting dining options, high end residential apartments and The Ritz-Carlton Hotel, Beijing. The hotel offers convenient access to the city's major attractions, and is close to all major shopping areas. All 588 rooms feature the latest in-room technology such as large size flat screen TV, iPod docking stations, wireless internet access etc., in a contemporary setting. With one of the largest ballroom in Beijing, the meeting and banquet facilities are ideal for events of all kinds.地    址：北京朝阳区建国路 83 号　　　　　83 Jian Guo Road, Chaoyang District, Beijing 100025, China邮政编码：100025电       话：010-59088610