招聘前台接待员Front Desk Agent_北京JW万豪酒店招聘信息-最佳东方

Specific Duties具体职责

Handle all duties according to hotel policies, procedures, internal rules and standards. 根据酒店规章制度及内部的标准及规则处理所有事宜
Be knowledge about daily hotel operations, check daily even sheet, bulletin boards and be up to date with all changes, new procedures and events.了解酒店日常运营；检查每日事件表，布告栏；及时更新所有变化及新的程序及事件
Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.从每日例会中得到基本的事件信息，以便于更有效的解决每日可预见的事宜
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.了解房价，包价、折扣及推销等信息并知道如何处理
Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.了解酒店客房，位置，设施，家俱及其它提供的服务设施
Strictly follow all cash handling and banking procedures to check out all customers efficiently. 严格按照现金及银行卡使用流程为客人办理离店手续
Operate MARSHA and OPERA well and able to use key card system, trouble shoot basic guest key lock issues. 良好的操作MARSHA及OPERA系统及使用门卡系统
Perform guest registration and room assignment and accommodate special requests of all customers.办客人办理入住、房间分配及满足有特殊需求的客人的住宿要求。
Know how to follow hospitality guidelines.了解如何遵守酒店业方针
Answer phone calls according to standard by using proper telephone etiquette and within three rings.按照标准使用恰当的电话礼仪及在三声内接听电话
Know how to operate safety deposit box.了解如何运作保险箱
Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. 确保前台及后台区域的干净整洁。利用空闲时间整理
Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using Marriott Learn Model. 协理处理客人的问题及客人的要求。确保所以客人的问题都是使用万豪Learn模式
Take action to participate in hotel incentive program. Familiar with hotel sale strategy. 积极参与酒店的激励计划，熟悉酒店销售策略。
Be flexible in regarding to work schedule. Have a solid understanding of hotel operations. Assist fellow associates when necessary to get all jobs done on time.灵活掌握工作流程，了解酒店运营，必要的时候协助同事按时完成工作
Use OPERA/MARSHA password with discretion; Log off the terminal when leaving the area.正确使用OPERA/MARSHA的密码；离开工作区域时及时退出
Ensure proper charge is posted to guest credit card when check out; provide guest with a zero balance invoice. 确保在客人离店时将余额准确的退回到客人的信用卡里；提供准确账务的发票
Bank out at the end of each shift by following the blind dropping procedure strictly. 每个班次结束时，严格按照程序进行结账及投账。Report any unusual occurrence or requests to manager immediately.及时向经理汇报任何不寻常的事情或要求
At all times strive to represent Marriott in the most professional manner.任何时候都力求用非常专业的方式代表万豪
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the guest needs to ask. Focus your total attention to the customers.随时严格要求自己，在前台工作时保持高度警惕。
Be familiar with AM, PM and overnight daily check list to ensure smooth daily operations.熟悉早班，中班及夜班的检查清单，确保每天的正常运营

北京JW万豪酒店座落于繁华商业中心的，是北京现代化超大型建筑集群华贸中心的一个组成部分。华贸中心拥有三幢顶级写字楼、超过900个国际品牌的大型商场、高端的公寓住宅楼以及北京丽思卡尔顿酒店，是北京东长安街上又一重要地标性建筑集群。酒店地理位置优越，便捷的交通可抵达城市各个旅游景点及购物中心。酒店所有588间客房备有先进的高科技设备，如超大尺寸的液晶平面电视，iPod对接基座，无线高速上网等。酒店的大宴会厅，也是北京最大的宴会厅之一，方便承办各种大小规模的会议。北京JW万豪酒店作为万豪集团在全球的第3000家酒店，自开业以来一直秉持着为客人提供亲切奢华的服务，给客人带来贴心舒适的下榻体验。为了给客人创造持续完善的服务，北京JW万豪酒店致力于员工的培训和发展，迄今为止内部主管及经理职位提升比例高达60%-70%。为了增加内部晋升的机会，酒店针对实习生、基层员工、主管和各级经理打造了一整套完整的培训晋升机制，致力于为对酒店行业有高度热情的酒店人打造属于自己的职业生涯发展机会！JW万豪品牌是为了纪念万豪集团创始人John Willard Marriott先生自1927年集团成立以来的不懈坚持而创立的品牌，也是万豪集团内部数十个品牌中最顶尖的奢华品牌。来北京JW万豪酒店，开启你的职业旅程！JW Marriott Hotel Beijing, Located in the Central Business District of Beijing, is an integral part of China Central Place which is a prestigious landmark of the capital city comprises of three top grade office towers, a large shopping mall offering over 900 international brands and exciting dining options, high end residential apartments and The Ritz-Carlton Hotel, Beijing. The hotel offers convenient access to the city's major attractions, and is close to all major shopping areas. All 588 rooms feature the latest in-room technology such as large size flat screen TV, iPod docking stations, wireless internet access etc., in a contemporary setting. With one of the largest ballroom in Beijing, the meeting and banquet facilities are ideal for events of all kinds.地址：北京朝阳区建国路 83 号　　　　　83 Jian Guo Road, Chaoyang District, Beijing 100025, China邮政编码：100025电话：010-59088610