- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
扫码下载最佳东方APP
扫码关注最佳东方微信号
1. Responsible for the cleanliness of assigned guest rooms and service areas.
负责所分配的客房和服务区域的整洁
2. Respect guest privacy when room is on “Do not disturb” status
当客房处于”请勿打扰”状态时,尊重客人的隐私
3. Offer all possible assistance to guests and respond to guests request
尽可能地为客人提供帮助,响应客人的要求
4. Cleans and supplies guest rooms according to standards and procedures
按照程序和标准打扫和补给客房
5. Ensure master keys are kept secure at all times
随时保证万能钥匙的安全
6. Keep trolley neat and adequately supplied
保持手推车的整洁和充分的补给
7. Maintain all equipment in good working condition
维持所有的装备处于良好的工作状态
8. Keep linen room neat and in good order
保持布草房的整洁和井井有条
9. Keep using 5 colors dust cloth to do cleaning job
保持在清洁房间是使用分类抹布
10. Keep following the safety cleaning standards
保持遵守房间安全清洁标准
11. Keep following the cups cleaning procedure
保持遵守杯具清洁程序
12. Keep following the bed bugs cleaning procedure
保持遵守床虫的清洁程序
13. Keep following the Stealth camera procedure
保持遵守房间隐形摄像头的识别程序
14. Report any loss or damage of linen, furniture, fixture or equipment to the Floor Shift leader
向楼层主管汇报任何布草,家具,固定物或装置的丢失或损害
15. Report maintenance deficiencies to the Floor Shift leader
向客房主管报告养护的不足
16. Report for duty punctually wearing the correct uniform and name badge at all times
按时上班,并正确穿着制服和佩戴名牌
17. Provide a courteous and professional service at all times
随时提供有礼貌的和专业的服务
18. Maintain good working relationships with own associates and all other departments
与本部门和其它部门的同事保持良好的工作关系
19. Does turndown service when required
需要时提供开夜床服务
20. Deliver high quality service to guests
为客户提供高质量的服务
21. Ensure guest needs and reasonable requests are met
确保满足客人的需要和合理的要求
22. Seek opportunities to continually improve guest service
寻找机会不断地改善服务质量
23. Take appropriate action to resolve guest complaints
采取恰当的方式解决客人的投诉
24. Promote the hotel products and services
推销酒店的产品和服务
25. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests
熟悉酒店的产品和服务知识,以便为客人讲解并销售服务和设施
26. Adhere to the hotel’s security and emergency policies and procedures
坚持酒店安全制度、紧急情况处理规定和程序
27. Adhere to hotel cleaning and maintenance programs
坚持酒店的清洁和养护
28. Ensure a high level of cleaning is maintained in work area
保持维护所在工作区域的高度整洁
29. Carry out other tasks as directed by your supervisors
完成你上级交待的其它任务
北京JW万豪酒店座落于繁华商业中心的,是北京现代化超大型建筑集群华贸中心的一个组成部分。华贸中心拥有三幢顶级写字楼、超过900个国际品牌的大型商场、高端的公寓住宅楼以及北京丽思卡尔顿酒店,是北京东长安街上又一重要地标性建筑集群。酒店地理位置优越,便捷的交通可抵达城市各个旅游景点及购物中心。酒店所有588间客房备有先进的高科技设备,如超大尺寸的液晶平面电视,iPod对接基座,无线高速上网等。酒店的大宴会厅,也是北京最大的宴会厅之一,方便承办各种大小规模的会议。北京JW万豪酒店作为万豪集团在全球的第3000家酒店,自开业以来一直秉持着为客人提供亲切奢华的服务,给客人带来贴心舒适的下榻体验。为了给客人创造持续完善的服务,北京JW万豪酒店致力于员工的培训和发展,迄今为止内部主管及经理职位提升比例高达60%-70%。为了增加内部晋升的机会,酒店针对实习生、基层员工、主管和各级经理打造了一整套完整的培训晋升机制,致力于为对酒店行业有高度热情的酒店人打造属于自己的职业生涯发展机会!JW万豪品牌是为了纪念万豪集团创始人John Willard Marriott先生自1927年集团成立以来的不懈坚持而创立的品牌,也是万豪集团内部数十个品牌中最顶尖的奢华品牌。来北京JW万豪酒店,开启你的职业旅程!JW Marriott Hotel Beijing, Located in the Central Business District of Beijing, is an integral part of China Central Place which is a prestigious landmark of the capital city comprises of three top grade office towers, a large shopping mall offering over 900 international brands and exciting dining options, high end residential apartments and The Ritz-Carlton Hotel, Beijing. The hotel offers convenient access to the city's major attractions, and is close to all major shopping areas. All 588 rooms feature the latest in-room technology such as large size flat screen TV, iPod docking stations, wireless internet access etc., in a contemporary setting. With one of the largest ballroom in Beijing, the meeting and banquet facilities are ideal for events of all kinds.地 址:北京朝阳区建国路 83 号 83 Jian Guo Road, Chaoyang District, Beijing 100025, China邮政编码:100025电 话:010-59088610