• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 技能培训
• 管理规范
• 人性化管理
• 节日礼物
• 年终表现奖金
• 员工生日礼物

Position Summary职位概述:
1.Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。
2.Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .
确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
3.Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .
热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
4.Receives special requests from guests , and responds appropriately or forwards requests to appropriate team members for decisions and actions.
对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。
5.Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested .
礼貌的接听所有来电，及时恰当的应客人要求处理各种邮件、传真及转交物品。
6.Fields guest complaints , conducting thorough research to develop the most effective solutions and negotiate results . Listens and extends assistance in order to resolve problems such as price conflicts , insufficient heating or air conditioning , etc . Remains calm and alert especially during emergency situations and heavy hotel activity . Plans and implements detailed steps by using experienced judgment and discretion .
成着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。
7.Ensures that the day-to-day functions of the front desk are completed. Including but not limited to checklist, trace reports, credit limit checks, and online back-up
确保完成行前台每日的任务，其中包括但不仅限于工作的监督，房间分配，报告，信用额度核对，电脑数据备份及主帐的核对等。

Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
1.Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .
能运用计算器材准确无误的进行各种数据运算。
2.Ability to read, Listen and communicate effectively in English, both verbally and in writing .
能用英语有效的倾听和进行沟通。
3.Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .
擅长于处理宾客关系，能有效快速的应对处理各种问题。
4.Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。

日喀则位于雅鲁藏布江和年楚河的交汇处，是西藏的第二大城市。日喀则希尔顿酒店位于市中心城区上海中路，地理位置优越，邻近诸多名胜风景，包括藏语意为“吉祥须弥山”的扎什伦布寺、人称“日喀则小布达拉宫”的桑珠孜宗堡等景点，距“世界之巅”珠峰大本营约300公里路程。宾客从酒店可轻松抵达商业街和交通枢纽，距日喀则火车站7公里、和平机场50公里。日喀则希尔顿酒店以藏式风格为主调，精心雕琢的设计细节带领着宾客开启一场藏式美学之旅。酒店原址为始建于1985年的老日喀则饭店，是西藏首批落成的现代建筑，也是当地一代人的记忆符号。如今，日喀则希尔顿酒店的建筑呈现四面围合的
“回”字型，从外面看，犹如高原上的一处城堡。建筑内部，设计师则保留了老日喀则饭店的大堂及宴会厅架构和天花藻井的设计，使美好记忆得以保留。与此同时，郁郁葱葱的内庭院与水景则形成了一处少有的高原绿洲，为周边层峦叠嶂的自然风光增添一丝灵动之意。酒店拥有301间舒适客房，客房设计以周边山峦起伏的自然风景为灵感依托，采用天然木材和现代风格的色调营造出舒适的温馨感。定制的藏式家具及装饰、高速无线上网服务、55寸高清液晶电视、宽敞的独立淋浴间及瑰珀翠品牌洗护备品等，使宾客拥有身心愉悦的休憩时光。日喀则希尔顿酒店还配有11套连通客房，让宾客在旅行中获得更高的灵活性，满足他们对于居住空间的不同需求。同时，为了缓解宾客在高原地区产生的缺氧不适等情况，酒店在客房均备有弥散式和鼻吸式供氧设施，帮助客人更好地适应当地环境，享安全舒心假期。