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工作职责Responsibilities:
• Ensure that the scheduling and registration process for the patient is completed accurately and efficiently; 保证准确无误并高效地完成患者的预约和登记;
• Respond to patient inquiries and educate them on UFH-level policies and procedures; 有效回应患者的疑问并根据和睦家的政策和流程帮教患者;
• Preparing and processing medical files; 病历的准备与跟踪管理;
• Maintaining sufficient doctor’s name card available in clinic; 保证门诊医生卡片足够;
• Recording and tracking clinic activity and promotions; 记录跟踪门诊近期活动及促销项目;
• Call patients for reminding calls according to department needs; 根据门诊需求给客人进行预约电话提醒;
• Help with scheduling walk-ins, overbooks and appointment transfers; 协助客人进行walk-in预约,加号及转预约需求;
• Email responding and phone transfers or message taking; 邮件回复,转接电话和留言;
• Arrange department meeting accordingly and notes taking; 会议安排及会议记录整理;
• Guide patient to certain department/clinic; 指引客人到相关部门/门诊
• Provide assist to doctors, nurses, cashiers, pharmacists and other staff in the department when needed to communicate effectively with patients; 协助患者和医生、护士、收银、药房和其他工作人员进行沟通;
• Flexibility to be on call and work on weekends; 能接受排班制上班;
• Assist Supervisor/Manager with any new initiatives or special projects; 协助主管/经理完成新的任务或额外项目;
• Perform primary patient access to ensure patient-satisfaction rate increase in the clinic. Collect patient feedback. Report to manager regularly; 提高患者满意度,收集患者反馈,分析患者需求,向上级定期报告;
任职要求
Skills:
• Excellent language skills in Chinese and English, verbal and written
• Good customer service and problem-solving skills
• Professional manner and etiquette
• Communicating skill in interacting with patients and colleagues
Qualifications:
• College degree or above preferred;
• Working experience in service industry /cashiering/ customer service preferred;
• Previous working experience in international hospital / clinic or hotel preferred.
和睦家医疗于1997年在北京成立,秉承以患者为中心的理念,融合东西方医疗模式落地中国,致力于为来自不同国家和地区的患者提供个性化的,高质量的,以病人为中心的医疗服务。经过24年的发展,已成为行业内的标杆企业, 和睦家医疗在北京、上海、广州、天津、青岛、博鳌等地设有医院和诊所,目前已经有9家医院,16家诊所,员工人数约5000人,来自37个不同的国家或地区,是一个多文化,以“ICARE"为企业文化的医疗团队。 2019年获得Linkedin 领英“最In雇主”奖项,成为行业内唯一一家上榜的医疗服务企业,企业人才培养能力处于行业前列 深圳新风和睦家医院作为和睦家医疗旗下的新成员,地处深圳福田CBD,定位为深圳及大湾区中高收入人士提供全生命周期的综合性医院。 深圳新风和睦家建筑面积约65,000平方米,拥有全国领先的手术器械,并按照JCI国际标准设计和运营,计划设置包括全科、内科、外科、妇产科、儿科、眼科、耳鼻喉科、口腔科等50个专科及住院服务,总投资约30亿元人民币。更多信息欢迎关注官网和睦家医疗:https://ufh.com.cn/