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岗位职责
1、健全各种问讯资料。
2、掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实。
3、处理前台工作中的差错,处理宾客有关投诉。
4、负责前台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作。
5、检查每日的报表是否有误,并及时纠正。
6、建立体质良好的宾客关系,努力增加客房销售。
岗位要求
1、大专及以上学历,有同岗位工作经验2年以上。
2、有良好的团队领导精神及执行力。工作认真负责,作风正派。
3、熟练掌握前厅部工作的各个环节和程序。
4、身体健康,品貌端正,气质高雅。
5、掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
The ancient city - Huai 'an has the reputation of “Canal Capital of China”, it is the intersection of the ancient Huaihe River and the Beijing-Hangzhou Grand Canal which located in the Yangtze River Delta. As a national historical and cultural city, Huai 'an is the hometown of the great premier Zhou Enlai. In history, there were born Han Xin, a great military strategist, Liang Hongyu, a heroine, and Wu Cheng 'en, a literary giant.漕运之都,四水穿城—古城淮安,坐落于古淮河与京杭大运河的交点,地处长江三角洲,拥有“中国运河之都”的美誉。作为国家历史文化名城,淮安人杰地灵,是一代伟人周恩来总理的故乡,历史上诞生过大军事家韩信,巾帼英雄梁红玉,文学巨匠吴承恩等。 Pullman Huai’an Falcon is invested by Falcon Industrial Group, the Hotel stands in the core position in the west of Huaiyin District which located in the intersection of west Yangtze River Road and north Xi’an Road, the geographical position is superior with the well-developed transport. It’s about 30 minutes’ drive to the Huai’an High-speed Rail Station and 35 minutes’ drive to Lianshui Airport.The Hotel has 368 elegant rooms, two unique restaurants and lounge will provide you with an unforgettable experience, and a well-equipped Spa and Fitness Center ensure relaxing delights for everyone.The hotel’s 1100 square meters pillarless Grand Ballroom and multi-function hall and conference room meet the needs of large conferences, business events or grand weddings. As the first international brand five-star hotel in Huai 'an, Pullman will become the focus of public attention.淮安富康城铂尔曼酒店由富康城控股集团投资兴建,酒店伫立于淮阴区城西核心位置,位于长江西路与西安北路交汇处,地理位置优越,路网发达,毗邻内环高架,距离淮安高铁站仅约30分钟车程,距离涟水国际机场仅约35分钟车程。酒店拥有典雅悦动的368间豪华客房,2间独具特色的美食餐厅与酒廊将为您奉上难以忘怀的味蕾之旅,设施完善的水疗和健身中心将悉心满足您闲暇休憩时的一切之需,1100平米无柱式大宴会厅和多功能厅及会议室是您筹办大型会议、商务活动和盛大婚礼的理想之所。作为淮安首家国际品牌五星级酒店,铂尔曼将成为众所瞩目的焦点。 The Hotel will grand open at the end of 2022, we cordially invite you who love the hospitality industry to join us, Feel Welcome Feel Valued!酒店计划于2022年十月盛大开业,现诚邀热爱酒店行业的您加入我们,实现自我价值,成就非凡梦想!