岗位职责
1、查看交班记录,了解上一班的移交事项,并负责处理。
2、熟悉预订资料,了解客情,尤其要记住即将来电的贵宾、常客的姓名,了解酒店的所有活动。
3、熟悉酒店有关客房销售的各项政策,向来店宾客推销客房,努力争取最好的经济效益。
4、熟练总台各项专业业务和技能,做好对客服务。
5、熟练掌握店内信息,提供准确的问讯服务。
6、负责为下榻酒店的宾客办理入住登记手续。
7、制作有关报表,为其它部门提供准确的接待信息。
岗位要求
1、性格开朗、头脑灵活、工作踏实,具有较强的服务意识、推销意识和责任感。
2、通晓酒店各项对客政策、设施设备及服务种类以及总台工作程度和规范。
The ancient city - Huai 'an has the reputation of “Canal Capital of China”, it is the intersection of the ancient Huaihe River and the Beijing-Hangzhou Grand Canal which located in the Yangtze River Delta. As a national historical and cultural city, Huai 'an is the hometown of the great premier Zhou Enlai. In history, there were born Han Xin, a great military strategist, Liang Hongyu, a heroine, and Wu Cheng 'en, a literary giant.漕运之都,四水穿城—古城淮安,坐落于古淮河与京杭大运河的交点,地处长江三角洲,拥有“中国运河之都”的美誉。作为国家历史文化名城,淮安人杰地灵,是一代伟人周恩来总理的故乡,历史上诞生过大军事家韩信,巾帼英雄梁红玉,文学巨匠吴承恩等。 Pullman Huai’an Falcon is invested by Falcon Industrial Group, the Hotel stands in the core position in the west of Huaiyin District which located in the intersection of west Yangtze River Road and north Xi’an Road, the geographical position is superior with the well-developed transport. It’s about 30 minutes’ drive to the Huai’an High-speed Rail Station and 35 minutes’ drive to Lianshui Airport.The Hotel has 368 elegant rooms, two unique restaurants and lounge will provide you with an unforgettable experience, and a well-equipped Spa and Fitness Center ensure relaxing delights for everyone.The hotel’s 1100 square meters pillarless Grand Ballroom and multi-function hall and conference room meet the needs of large conferences, business events or grand weddings. As the first international brand five-star hotel in Huai 'an, Pullman will become the focus of public attention.淮安富康城铂尔曼酒店由富康城控股集团投资兴建,酒店伫立于淮阴区城西核心位置,位于长江西路与西安北路交汇处,地理位置优越,路网发达,毗邻内环高架,距离淮安高铁站仅约30分钟车程,距离涟水国际机场仅约35分钟车程。酒店拥有典雅悦动的368间豪华客房,2间独具特色的美食餐厅与酒廊将为您奉上难以忘怀的味蕾之旅,设施完善的水疗和健身中心将悉心满足您闲暇休憩时的一切之需,1100平米无柱式大宴会厅和多功能厅及会议室是您筹办大型会议、商务活动和盛大婚礼的理想之所。作为淮安首家国际品牌五星级酒店,铂尔曼将成为众所瞩目的焦点。 The Hotel will grand open at the end of 2022, we cordially invite you who love the hospitality industry to join us, Feel Welcome Feel Valued!酒店计划于2022年十月盛大开业,现诚邀热爱酒店行业的您加入我们,实现自我价值,成就非凡梦想!