1.Register and arrange rooms for all visitors in accordance with established working procedures.
1.按照既定工作程序为所有来客登记并安排房间。
2.Familiar with department standard working procedures.
2.熟悉部门标准工作程序。
3.Perform check-in, check-out and room exchange procedures, and ensure that all information is completely entered into the hotel computer system in accordance with the reservation situation.
3.履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。
4.Keep an eye on changes in financial policies and work procedures.
4.随时留意财务政策和工作程序的变化。
5.Have a comprehensive understanding of the standard booking procedures.
5.全面了解标准的预订工作程序。
6.Maintain a high standard of behavior, appearance and attitude in accordance with the expectations of the InterContinental Hotels Group brand.
6.按照洲际酒店集团品牌的预期保持自己的行为、外表和态度的高标准。
7.Keep the front desk work area clean and orderly at all times, and use it as your own personal interest and pride.
7.随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲。
8.Do the handover work in advance and prepare all necessary forms for the arrival of guests.
8.提前做好交接班工作并为客人的到来准备各种必要的表格。
9.Greet guests in a friendly and helpful manner at any time, and try to know and call guests by name.
9.随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
10.Deal with guest complaints, inquiries and requests. If you are unable to provide assistance, you can seek help from your supervisor and guest service manager.
10.处理客人的投诉、问询和请求,如果自己无法提供协助,可寻求主管和宾客服务经理的帮助。
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