Guest Services Agent宾客服务接待员
3千-4千
停止招聘
发布于 2023-02-24
Guest Services Agent宾客服务接待员
3千-4千
重庆 | 经验不限 | 大专 | 提供食宿 | 招5人
停止招聘
停止招聘
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职位描述

1.Register and arrange rooms for all visitors in accordance with established working procedures.

1.按照既定工作程序为所有来客登记并安排房间。

2.Familiar with department standard working procedures.

2.熟悉部门标准工作程序。

3.Perform check-in, check-out and room exchange procedures, and ensure that all information is completely entered into the hotel computer system in accordance with the reservation situation.

3.履行入住、退房和换房手续,并确保所有资料都按照预订情况完整的输入酒店电脑系统。

4.Keep an eye on changes in financial policies and work procedures.

4.随时留意财务政策和工作程序的变化。

5.Have a comprehensive understanding of the standard booking procedures.

5.全面了解标准的预订工作程序。

6.Maintain a high standard of behavior, appearance and attitude in accordance with the expectations of the InterContinental Hotels Group brand.

6.按照洲际酒店集团品牌的预期保持自己的行为、外表和态度的高标准。

7.Keep the front desk work area clean and orderly at all times, and use it as your own personal interest and pride.

7.随时保持前台工作区域的整洁和有序,并以此作为自己的个人兴趣和骄傲。

8.Do the handover work in advance and prepare all necessary forms for the arrival of guests.

8.提前做好交接班工作并为客人的到来准备各种必要的表格。

9.Greet guests in a friendly and helpful manner at any time, and try to know and call guests by name.

9.随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。

10.Deal with guest complaints, inquiries and requests. If you are unable to provide assistance, you can seek help from your supervisor and guest service manager.

10.处理客人的投诉、问询和请求,如果自己无法提供协助,可寻求主管和宾客服务经理的帮助。

其他要求
语言能力:英语-良好
计算机能力:良好
年龄要求:18-30岁
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工作地址
重庆市重庆市渝北区龙塔街道五红路96号
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职位联系人
Lily Yu
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人力资源总监

Lily Yu · 人力资源总监

HI~对这个职位感兴趣吗?快来下载最佳东方APP和我聊聊吧,还能在线视频面试,方便又安心~

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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
 重庆观音桥假日酒店是洲际酒店集团旗下全新一代的假日酒店,也是重庆北部地区最早的国际商务酒店。便利的地理位置使其成为商务旅行者的理想之地。充满现代时尚气息的酒店客房统一配备了双层玻璃窗和最新款式的床上用品。为满足每一个会议组织者的需求,酒店将提供全面完备的会议设施、餐饮场所、健身俱乐部和宾至如归的服务。Holiday Inn Chongqing Guanyinqiaois a brand new standard hotel of InterContinental Hotels Group ,and the earliest international business hotel in North Chongqing.The convenient location makes it ideal for business travelers.All guest rooms are trendy and modern,equipped with the latest in sleeping comfort and double glazed windows in every room.The hotel also caters to every meeting organizer's needs,complimented by its full meeting facilities,food&beverage outlets,health club and efficient and friendly service.
重庆市重庆市渝北区龙塔街道五红路96号
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