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FINANCIAL RETURNS
Develop a strong understanding and knowledge of key sectors targeted by the hotel, and gain sectorial/account expertise when necessary to maximise guest experience
Prepare Weekly Events Forecasts and other supporting documents
Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction
Ensure timely delivery of Master Invoice to customers and facilitate payment
Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled
PEOPLE
Communicate to his/her superior any issues encountered and other relevant information
Attend and participate in training sessions, daily briefings and other meetings as required
Where applicable, supervise, guide and train Meetings & Events Coordinators in carrying out their responsibilities
GUEST EXPERIENCE
In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity
Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing
Plan and conduct pre-event meetings with clients and catering staff to determine potential enhancements to the guest experience
Assigned upon situation, as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly
Ensure the organisation of post-event calls and Feedback Survey collection, and follow up with customers to obtain event feedback and identify further business opportunities
RESPONSIBLE BUSINESS
Develop awareness and reputation of the hotel and the brand in the local community
Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment
Perform other duties as assigned
假日酒店拥有152间舒适且配备设施完善的客房,每间客房都注入个性和活力的设计风格且配有软硬双枕、高速网络及白之家的洗浴用品。休闲时刻您可以享用健身中心的设施运动健身,有助于保持活力状态;酒店采用全新设计理念和元素打造而成的嗨碗全日餐厅,12岁以下随行儿童可享儿童食宿礼遇,为您的家庭旅行带来更多欢乐、便捷及高品质体验。酒店宴会场地总共925㎡,其中包括一个480㎡的宴会厅,一个165㎡的多功能厅及4间会议室,内部设施齐全,在这里举办商务会议或是盛大的餐前酒会,我们都将为您带来更多便捷和高品质体验。智选假日酒店采用“新一代”设计,打造出一个集工作、休闲、餐饮为一体的共享“智·空间”,请您尽情享用设有中西式菜肴的每日自助早餐。酒店还拥有1间多功能型会议室与自动售货机以及其它自助式服务设施,为您带来更多便捷,让出行轻松一点。酒店176间客房贴心设计,充满巧思创意,入住即可体验舒适的软硬双枕、自在的畅爽沐浴,高速的网络服务等,全方位满足您的住宿要求。IHG旗下双品牌酒店组合将为您开启不一样的职业之旅,欢迎加入,尽炫自我!