招聘宾客服务接待_长春净月假日酒店&智选假日酒店招聘信息-最佳东方

Duties And Responsibilities工作职责

· Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

· 随时以友好和乐于协助的态度迎接客人，并尽量了解和称呼客人的名字。

· Registers and rooms all arrivals according to established procedures

· 按照既定工作程序为所有来客登记并安排房间。

· Maintains intimate knowledge of departmental standards and procedures

· 熟知部门标准工作程序。

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

· 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

· Maintains cashier float and ensures accurate daily report of all money received

· 保持库存现金限额并保证每日对所收现金进行准确报告。

· Cashes hotel guest’s personal and travelers checks and assists with currency exchange

· 为酒店客人的个人支票及旅行支票兑换现金，并协助进行外汇兑换。

· Keeps abreast of all modifications to accounting policies and procedures

· 随时留意会计政策和工作程序的变化。

· Responsible and attends to guest’s request of using the service of safety box at all times

· 随时负责回应客人关于使用保险箱服务的要求。

· Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

· 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。

· Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist

· 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理。

· Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

· 熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订。

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

· 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。

· Performs the audit balances and prepares all works for audit in an orderly fashion

· 执行审计结余，并为审计工作进行各项有序的准备。

· When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

· 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。

· Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

· 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。

· Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

· 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。

· Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

· 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲。

· Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

· 力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。

假日酒店拥有152间舒适且配备设施完善的客房，每间客房都注入个性和活力的设计风格且配有软硬双枕、高速网络及白之家的洗浴用品。休闲时刻您可以享用健身中心的设施运动健身，有助于保持活力状态；酒店采用全新设计理念和元素打造而成的嗨碗全日餐厅，12岁以下随行儿童可享儿童食宿礼遇，为您的家庭旅行带来更多欢乐、便捷及高品质体验。酒店宴会场地总共925㎡，其中包括一个480㎡的宴会厅，一个165㎡的多功能厅及4间会议室，内部设施齐全，在这里举办商务会议或是盛大的餐前酒会，我们都将为您带来更多便捷和高品质体验。智选假日酒店采用“新一代”设计，打造出一个集工作、休闲、餐饮为一体的共享“智·空间”，请您尽情享用设有中西式菜肴的每日自助早餐。酒店还拥有1间多功能型会议室与自动售货机以及其它自助式服务设施，为您带来更多便捷，让出行轻松一点。酒店176间客房贴心设计，充满巧思创意，入住即可体验舒适的软硬双枕、自在的畅爽沐浴，高速的网络服务等，全方位满足您的住宿要求。IHG旗下双品牌酒店组合将为您开启不一样的职业之旅，欢迎加入，尽炫自我！