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Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
l Align working practices and conduct with “hotel name” Hotel and Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
l Motivate and train all reservation associates to attain the highest standard of excellence in service, attitude match brand standard
l Work closely with the Reservation Manager and Revenue manager to control rooms and achieve the maximum hotel revenue.
l Review competitors pricing and status through GDS/ Internet other reports
l Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
l Align working practices and conduct with “hotel name” Hotel and Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
l Motivate and train all reservation associates to attain the highest standard of excellence in service, attitude match brand standard.
l Work closely with the Reservation Manager and Revenue manager to control rooms and achieve the maximum hotel revenue.
l Review competitors pricing and status through GDS/ Internet other reports.
l Monitor reservation levels and inform Managers on current and future occupancy rates
l Sell the hotel and other products and services using up-selling and suggestive selling techniques
l
l Maintain a high level of product and service knowledge in order to explain and sell service and facilities to guest.
l Ensure correct and relevant information to the operating departments so that customer’s expectations are satisfied.
l Handle and follows up allotments, waiting lists and customer deposits.
l Handle inquires and carries out bookings for Central Reservation in accordance with hotel routine.
l On a “when available” basis, assists course / conference
假日酒店拥有152间舒适且配备设施完善的客房,每间客房都注入个性和活力的设计风格且配有软硬双枕、高速网络及白之家的洗浴用品。休闲时刻您可以享用健身中心的设施运动健身,有助于保持活力状态;酒店采用全新设计理念和元素打造而成的嗨碗全日餐厅,12岁以下随行儿童可享儿童食宿礼遇,为您的家庭旅行带来更多欢乐、便捷及高品质体验。酒店宴会场地总共925㎡,其中包括一个480㎡的宴会厅,一个165㎡的多功能厅及4间会议室,内部设施齐全,在这里举办商务会议或是盛大的餐前酒会,我们都将为您带来更多便捷和高品质体验。智选假日酒店采用“新一代”设计,打造出一个集工作、休闲、餐饮为一体的共享“智·空间”,请您尽情享用设有中西式菜肴的每日自助早餐。酒店还拥有1间多功能型会议室与自动售货机以及其它自助式服务设施,为您带来更多便捷,让出行轻松一点。酒店176间客房贴心设计,充满巧思创意,入住即可体验舒适的软硬双枕、自在的畅爽沐浴,高速的网络服务等,全方位满足您的住宿要求。IHG旗下双品牌酒店组合将为您开启不一样的职业之旅,欢迎加入,尽炫自我!