招聘时新管家（宾客服务经理）_北京雁柏山庄招聘信息-最佳东方

职责描述：

1、按照规定的程序，迅速解决客人投诉问题，并跟进及时了解客人的要求，以保证客人最大的满意度

2、检查贵宾房，迎接并陪伴贵宾，为贵宾送行，保证贵宾舒适和满意

3、与所有客人保持专业水平的关系，保证客人得到悉心照顾，收集客人的反馈以改进迎送服务

4、每日巡查酒店，检查酒店设备、工作区和客人活动区域的工作状态，报告异常情况，使客人达到最大的满意度

5、监督前厅员工分配客房、办理客人登记入住和结账离店、处理行李、留言和传真，处理客人要求，打印报告等活动，保证酒店高效运转，欠款回收顺利

6、立即解决出错问题，检查高额账单客户以避免账单欠付

7、保存记事本，记载上班期间发生的有关与重要的事件，形成一个完整的记录，以供将来参考

8、通过有效沟通和自觉应用酒店的人事规定，与所有同事保持良好的关系，保证客人得到悉心照顾，收集客人的反馈以改进客人迎送服务

任职要求：

1、大专或以上学历

2、酒店管理专业优先

3、掌握计算机系统知识，流利英语

4、至少前台3年主管经验

5、原则性强，职业化规范度高，具有良好的团队协作精神，出色的人际交往能力，诚实可靠、品行端正

6、具有较强的工作责任心和学习能力、良好的团队合作意识

Yanbai Villa resides in Beijing, the capital, at the bank of Lake Yanqi of Huairou District; diligently created by Beijing Enterprises Real-Estate Group Co., Ltd, positioned to be the ultimate Museum Theme Boutique Hotel. The architecture of WG&P, designed by Wang Shu, the world-renowned architect and winner of the Pritzker Award in 2012. The site's layout derives from Wang Ximeng of Song Dynasty's "A Thousand Li of Rivers and Mountain," the architecture and scenic plan are inspired by "Four Scenic Landscapes" by Song Liu Songnian. The comprehensive layout is grandeur in beauty, wherein majestic handsomeness we find exquisiteness. The architecture is quaint and modest, wherein exquisiteness, we see majesty.Wild Goose & Pine extends the traditional hotel stay experience to the 35,000 square meters of the garden, where guests harvest new scenes by each step taken; therefore, a new experience of the spiritual realm is fabricated. WG&P provides exclusive membership products and services, including 67 rooms in distinctive styles dispersed around the garden and redefined Stylish Butler service.WG&P provides a variety of dining choices, a fusion of global culinary styles:All Day Restaurant: "Yun," featured by 24-hour service, Chinese Restaurant:" WG&P," featured by "CHAUHAN" food, Panoramic Restaurant: "Yan," featured by elegant French cuisine and Michelin standard, Lobby Bar: "Yu" featured by light drinks,Whiskey Bar: "Yi" featured by classic global liquor choicesOur banquet venues are even more lavish, including the "GONG," WG&P landmark "工"-shaped hall "WG&P" multi-function hall, "Leshan" & "Leshui" VIP Hall, "Ying" art gallery and an assortment of artistic and creative locations in the Garden where your activities can run perfectly "Yang" fitness center, "AZURE" sky view trail and "GUAN" outdoor swimming pool for a bit fun in the life, and a bit of imagining into the futureTravel and stay with WG&P, commence the little world of spirituality and nature. 雁柏山庄，坐落于首都北京，位于怀柔区雁栖湖畔，由北控置业集团倾心打造，定位顶级精品主题博物馆型酒店。酒店由2012年普利兹克奖获得者，世界著名建筑设计师王澍设计。场地总体布局以宋王希孟《千里江山图》为灵感，建筑和景观格局参照宋刘松年的《四景山水图》营造。布局气象宏阔，大中见小;建筑朴质典雅，小中见大。雁柏山庄将传统的酒店居停体验延展至2.7万平方米的园林之中，移步换景，营造置身画境之中的全新体验。酒店提供会员式服务，配有重新定义的时新管家，67间风格各异的客房散落在园林之中，私享车位位于山庄地面层及主楼2层室内。山庄提供多间餐厅，荟萃世界美食:24小时提供不间断服务的「观梅」·全日餐厅，演绎潮汕美食的中餐厅，优雅的法式米其林水准餐厅「品泉」·景观餐厅，以轻饮为主的大堂吧和汇集全球美酒经典的威士忌酒吧。我们的宴会场所更是美轮美奂，其中酒店标志建筑「工字殿」，「雁柏」多功能厅贵宾厅，艺术展廊以及园林多个空间为您的活动提供完美演绎创意场所。健身中心、屋顶步道和露天泡池更是享受人生、展望未来的多维时空。行旅下榻雁柏山庄，让我们一起开启画境自然的小世界。