【岗位职责】
(此岗位为栖湖饭店招聘)
1、健全各种问讯资料;
2、掌握客房预订情况,向部门经理报告重要团体和客人的订房情况,检查VIP通知单的发送情况,负责VIP接待工作的落实;
3、处理总台工作中的差错,处理宾客有关投诉;
4、负责总台财产、设备的使用管理和保养工作,及各类资料的收集、存档及管理工作;
5、检查每日的报表是否有误,并及时纠正;
6、建立体质良好的宾客关系,努力增加客房销售。
【岗位要求】
1、高中以上学历,有同岗位工作经验1年以上;
2、有良好的团队领导精神及执行力。工作认真负责,作风正派;
3、熟练掌握前厅部工作的各个环节和程序;
4、身体健康,品貌端正,气质高雅;
5、掌握酒店管理基础知识,善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
Yanbai Villa resides in Beijing, the capital, at the bank of Lake Yanqi of Huairou District; diligently created by Beijing Enterprises Real-Estate Group Co., Ltd, positioned to be the ultimate Museum Theme Boutique Hotel. The architecture of WG&P, designed by Wang Shu, the world-renowned architect and winner of the Pritzker Award in 2012. The site's layout derives from Wang Ximeng of Song Dynasty's "A Thousand Li of Rivers and Mountain," the architecture and scenic plan are inspired by "Four Scenic Landscapes" by Song Liu Songnian. The comprehensive layout is grandeur in beauty, wherein majestic handsomeness we find exquisiteness. The architecture is quaint and modest, wherein exquisiteness, we see majesty.Wild Goose & Pine extends the traditional hotel stay experience to the 35,000 square meters of the garden, where guests harvest new scenes by each step taken; therefore, a new experience of the spiritual realm is fabricated. WG&P provides exclusive membership products and services, including 67 rooms in distinctive styles dispersed around the garden and redefined Stylish Butler service.WG&P provides a variety of dining choices, a fusion of global culinary styles:All Day Restaurant: "Yun," featured by 24-hour service, Chinese Restaurant:" WG&P," featured by "CHAUHAN" food, Panoramic Restaurant: "Yan," featured by elegant French cuisine and Michelin standard, Lobby Bar: "Yu" featured by light drinks,Whiskey Bar: "Yi" featured by classic global liquor choicesOur banquet venues are even more lavish, including the "GONG," WG&P landmark "工"-shaped hall "WG&P" multi-function hall, "Leshan" & "Leshui" VIP Hall, "Ying" art gallery and an assortment of artistic and creative locations in the Garden where your activities can run perfectly "Yang" fitness center, "AZURE" sky view trail and "GUAN" outdoor swimming pool for a bit fun in the life, and a bit of imagining into the futureTravel and stay with WG&P, commence the little world of spirituality and nature. 雁柏山庄,坐落于首都北京,位于怀柔区雁栖湖畔,由北控置业集团倾心打造,定位顶级精品主题博物馆型酒店。酒店由2012年普利兹克奖获得者,世界著名建筑设计师王澍设计。场地总体布局以宋王希孟《千里江山图》为灵感, 建筑和景观格局参照宋刘松年的《四景山水图》营造。布局气象宏阔,大中见小;建筑朴质典雅,小中见大。 雁柏山庄将传统的酒店居停体验延展至2.7万平方米的园林之中,移步换景,营造置身画境之中的全新体验。酒店提供会员式服务,配有重新定义的时新管家,67间风格各异的客房散落在园林之中,私享车位位于山庄地面层及主楼2层室内。 山庄提供多间餐厅,荟萃世界美食:24小时提供不间断服务的「观梅」·全日餐厅,演绎潮汕美食的中餐厅,优雅的法式米其林水准餐厅「品泉」·景观餐厅,以轻饮为主的大堂吧和汇集全球美酒经典的威士忌酒吧。 我们的宴会场所更是美轮美奂,其中酒店标志建筑「工字殿」,「雁柏」多功能厅贵宾厅,艺术展廊以及园林多个空间为您的活动提供完美演绎创意场所。健身中心、屋顶步道和露天泡池更是享受人生、展望未来的多维时空。 行旅下榻雁柏山庄,让我们一起开启画境自然的小世界。