岗位职责responsibility
1、 维护公司形象积,极提高服务意识;
1. Maintain the company image and improve the service consciousness;
2、 协助总经理确立酒店的经营计划(月、季、年)、发展规划及经营方针,制定酒店的经营管理目标,配合总经理做好酒店的经营管理工作;
2. Assist the General Manager to establish the hotel's business plan (monthly, quarterly, annual), development plan and business policy, formulate the hotel's business management objectives, and cooperate with the general manager to do a good job in the hotel's business management;
3、 按照酒店经营和服务的规范要求及质量标准,协助总经理制定完善酒店的各项规章制度,建立健全内部组织系统,协调各部门关系,建立内部合理而有效的运行机制;
3. Assist the general manager to formulate and improve the rules and regulations of the hotel, establish and improve the internal organization system, coordinate the relationship between various departments, and establish a reasonable and effective internal operation mechanism in accordance with the normative requirements and quality standards of the hotel operation and service;
4、 协助总经理做好酒店的市场拓展、人力资源开发和计划财务工作;
4. Assist the general manager in the hotel's market expansion, human resources development and financial planning;
5、 协助总经理做好酒店的安全管理,切实抓好酒店的安全生产、食品卫生和治安、消防管理工作;
5. Assist the general manager in the safety management of the hotel, and effectively pay attention to the management of production safety, food hygiene, public security and fire control;
6、 协助总经理做好酒店资产管理,控制酒店营销成本,减少浪费,提高经济效益;
6. Assisted the general manager in managing hotel assets, controlling hotel marketing costs, reducing waste and improving economic benefits;
7、 负责重要客人的接待工作,保持与社会各界的广泛联系,塑造企业良好的内、外部形象;
7. Responsible for the reception of important guests, maintain extensive contact with all walks of life, and build a good internal and external image of the enterprise;
8、 协助总经理做好酒店的行政及后勤管理工作,重点抓好固定资产的维护保养、更新和能源管理工作;
8. Assisted the general manager in the administrative and logistics management of the hotel, focusing on the maintenance, renewal and energy management of fixed assets;
9、 协助总经理完成公司下达的各项指标,负责检查酒店以岗位责任制为起点的《政策与程序》等管理制度的落实执行情况;
9. Assisted the general manager to complete the indicators issued by the company, and was responsible for checking the implementation of the hotel's policies and procedures starting from the post responsibility system;
10、 协助总经理建立酒店与客户、供应商、合作伙伴、上级主管、政府机构、金融机构、媒体等部门间顺畅的渠道;
10. Assist the general manager to establish smooth channels between the hotel and customers, suppliers, partners, supervisors, government agencies, financial institutions, media and other departments;
11、 建立酒店内部良好的沟通渠道,协调各部门关系;
11. Establish good communication channels within the hotel and coordinate the relationship between various departments;
12、 营造企业文化氛围,塑造和强化酒店客观价值;
12. Create a corporate culture atmosphere, shape and strengthen the objective value of the hotel;
13、 负责酒店员工队伍建设,培养、选拔中高层管理人员和优秀员工;
13. Responsible for building the hotel staff team, training and selecting middle and senior management personnel and outstanding employees;
14、 协助总经理处理酒店重大突发事件;
14. Assisted the general manager to deal with major emergencies of the hotel;
15、 协助总经理监督、控制经营计划的实施过程;
15. Assist the general manager to supervise and control the implementation process of the business plan;
16、 按时完成上级领导交办的其它工作;
16. Completed other work assigned by superior leaders on time;
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