GRO 宾客关系主任
3千-4千
投递简历
发布于 12-10
GRO 宾客关系主任
3千-4千
哈尔滨-香坊 | 1年以上 | 大专 | 招1人
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职位描述

【岗位职责】

· Provides courteous and efficient service and if possible to comply with every guest request.

尽量满足客人需求并提供专业优质高效的服务。

· Greet guests in a courteous and friendly manner.

礼貌友好的问候客人。

· Responsible for welcome all guest coming to the hotel and assist them for the arrival procedure for those who have a reservation and assist receptionist to up-sell the hotel for those who don’t have reservation (Walk-in).

负责欢迎到酒店的所有客人,协助他们办理入住程序,有预订的客人协助前台升级销售。

·  Escort guest to the room and explain the hotel facilities as per Guest Relation Script standard.

根据宾客关系标准引领客人至其房间并向其介绍酒店设施。

·Promote internal outlet and make reservation if necessary.

增加内部收益必要时可做预订。

· Regulate Front Desk queue line by offering any mean of assistance.

在前台需要帮助时予以帮助。

· Escort guest to the Club Lounge Reception for those who have a reservation.

引领有预定的客人至行政楼层接待台。

· Ensure all Airport pick-ups and drop-offs are being taken care (by welcoming then individually) in order to create an unforgivable experience to the guest.

确保关注所有接送机的客人,从而使客人旅程难忘。

· Assign room preference and Loyalty member’s room following their request or status.

根据客人要求喜好以及是否会员分配房间。

· Update guest profile with all positive and negative comments (from Medallia, guest himself or any Ambassadors) following by an action to be taken to avoid such issue.

更新无论予以好评或批评的客人的客史(根据顾客满意度调查,客人本身,或员工),及时跟进以防止类似事件再次发生。

· Be alert and report to Security if seeing someone suspicious on the floor or around the lobby area.

如在大堂或楼层发现可疑人物保持警惕并及时联系保安部。

· Assist Front Desk or Club Sofitel to deal with guest unsatisfaction in coordination with the Duty Manager. Nobody leave the hotel unsatisfied.

与大堂经理合作协助前台或会所处理客人投诉,确保所有客人满意离开。

其他要求
语言能力:英语-良好
计算机能力:良好
年龄要求:22-30岁
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公司地址
哈尔滨市香坊区赣水路68号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
Locate in the city’s commercial centre. Sofitel  Harbin provides aneasy access to Taiping International Airport,the convention centre and Zhongyang  Dajie Pedestrian Street. Sofitel Wanda Harbin has320 rooms include 30 suite rooms, 7 meeting rooms whichaccommodate maximum 350 pax, artfully blending the local Chinese and Frenchcultures. It’s collection of Chinese restaurants, ii Japanese restaurant, bars,spa, Fitness Center, boutique and entertainmentensures that Sofitel created an exquisite world for true lovers of ‘art devivre’, connoisseurs who travel the world in search of places that delighttheir senses and stimulate their curiosity.哈尔滨索菲特大酒店地理位置优越,直接通往太平国际机场、会展中心、中央大街步行街等地,交通极为便利,地处中央商务区,配套服务设施齐全,包括中西餐厅、日餐厅、酒吧、SPA、健身中心,共有320间客房,其中套房30间,并有会议室7间,最大的会议室能同时容纳350人,酒店满盈中法文化之精粹。Sofitel Harbin held its Grand Opening on October 25, 2007. Located in HarbinDevelopment Zone, 15 minutes is all it takes to get to the city center and 30minutes to Taiping International Airportby car from the hotel. Besides, the hotel is also close to many historicalspots and places of interest in Harbin, such as‘Ice and Snow World’, ‘Sun Island Scenic Resort’, ‘Siberian Tiger Park’, ‘St. SophiaOrthodox Church’, etc.哈尔滨索菲特大酒店于2007年10月25日开业。酒店地处开发区,经过15分钟车程可到达市中心,距离太平国际机场也只需要30分钟车程。除此之外,从酒店出发亦可很快抵达冰雪大世界、太阳岛公园、圣·索菲亚教堂、东北虎林园、哈尔滨极地馆等当地主要名胜。Sofitel WandaHarbin offers 321elegant and tastefully decorated rooms and suites, includingthe extra comfort and convenient Club floors. At Sofitel Wanda Harbin, guestswill be engaged in the Sofitel food and beverage experience where the diningreflects the stylish elegance of the hotel. ‘Elements’-all day diningrestaurant is offering Asian and international cuisine as well as Frencha-la-carte. ‘ii’ specializing in Japanese teppanyaki cooking. ‘Ku’-cocktail barprovided with nightly live entertainment. ‘Glam’ the perfect relaxation loungeto enjoy all day refreshments.酒店拥有321间装饰典雅的客房及套房,包括舒适便利的索菲特会所楼层。在餐饮方面,为客人提供了丰富多采的选择空间,“聚”全天候餐厅和开放式的厨房提供亚洲和国际美食; “意”(日餐厅)特供日式铁板烧;“酷”酒吧提供特色鸡尾酒和晚间现场表演;“魅”吧完美的休闲区域提供全天候各式美点。Sofitel WandaHarbin offers luxurious facilities for business and social functions, includinga grand ballroom and smaller meeting rooms, all fitted with state-of-the-artaudiovisual equipment. Specializing in banquet and catering, the hotel providesprofessional expertise and service for all events.酒店为商务旅客准备了一系列优质的商务及会议设施,完善的会议解决方案,灵活、舒适的会议室都配备最新、最先进的视听设备及多媒体技术,有大型宴会厅和小型会议室可供选择。In addition to acomprehensively-equipped Fitness Center, guests can enjoythe use of gym, indoor swimming pool and sauna; in addition, The Lea Spa with 8private rooms offers delicate health and beauty treatments to infuse anunparalleled sensation of relaxation and well-being for body and soul.酒店拥有设备齐全的休闲健身场所,涵盖了一流的设施, 包括健身房, 桑拿及泳池等; 独有的Lea Spa中心配有8个豪华单间,使客人领略身心的双重愉悦。 The hotel¢s fully equipped Business Centeroffers private meeting room, personal computers, and a full range of servicesand other communication facilities. Other hotel guest services includelimousine service, safe deposit boxes, complimentary shoeshine and 24-hour roomservice.酒店其他的服务设施还包括宽带上网、当日洗衣、干洗服务、豪华车接送、保险箱、免费擦鞋和24小时客房送餐、外币兑换(仅限住店客人)、航空票务及其他代办服务等。
哈尔滨市香坊区赣水路68号
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