宴会服务协调员 Events Service Coordinator
5千-6千
停止招聘
发布于 2020-07-03
宴会服务协调员 Events Service Coordinator
5千-6千
北京-朝阳区 | 经验不限 | 大专 | 招1人
停止招聘
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职位描述

支持创收举措的贯彻执行。

与销售部门保持良好的良好有效的沟通。

引导会务并为相关部门布置会议。

负责举行与活动有关的会议。

与客人进行口头和书面的协调。

与相关厨师及经理保持联系,以便保证给与客人及时的回复和客人的反馈。

认真处理账户,以便确保账单与收费的正确性。

确保在与潜在客人的电话或面对面交流中使用简单流利的中英文,让客人感受到我们的热情,友好。

与酒店的各个部门保持良好的关系,领导一个培训有素和自信的团队。

每天参加市场传讯部会议,交流活动进展情况。

向客人请求反馈。

能长期预计并超出客人的需求。

变革的中介,同时寻找改进服务的方法,为客人营造一个特殊的用餐经历。

用专业的方法去处理问题,有礼貌的微笑。

确保任何有关员工,客人和到访者的意外事故能按照规定的流程报告。

确保告知所有的员工的责任和义务,并保证他们得到了相关的培训和介绍。

确保坚持公司的标准和指导方针。

确保会议地点的干净整洁。

确保所有员工的工作服按照公司的要求保持干净整洁。

对增加部门的利润保持警惕,例如控制浪费,节约并有效的利用资源。

与餐厅经理合作共同为客人营造一个令人兴奋的经历。


Support implementation of revenue generating ideas and initiatives (including promotions and products Ie special events in any outlets).

Liaise with the Sales department to ensure that there is effective communication at all times.

Leads pre event and post event meetings for assigned groups

Facilitate various meetings as necessary (event order meeting, block review etc.).

Coordinates and communicates verbally and in writing with guest ( internal and external regarding event details).

Liaise with Relevant Chef de Cuisine & Manager to ensure prompt feedback on food quality and quantity and guest feedback.

Work closely with Accounts to ensure billing and collection is accurate and properly documented.

Ensure all telephone/ verbal interactions between your team, guests, and potential guests, members of the public or business partners are handled in a warm, friendly, clear and concise manner in English or Chinese.

To promote good business relations between the bar and wine team and all other departments in the hotel, to lead a team of well-trained and motivated staff.

Attend communications meeting with staff through a daily briefing on each shift to exchange feedback with staff.

Solicit feedback from guests/customers.

To consistently anticipate and exceed customers’ expectations and needs.

To be an agent of change whilst consistently looking for ways to improve service and create unique dining experience for our guests.

To deal with problems in a professional and courteous manner with the smile.

To ensure that any accidents to staff, guests or visitors are reported in accordance with correct procedures.

To make sure that all staff is informed of what duties they need to perform, and are appropriately trained and briefed to complete those duties.

To make sure that rules and guidelines of the company are adhered to.

To maintain high standards of Housekeeping in the venue.

Ensure all staff uniforms are clean and the entire brigade is well groomed according to company standards.

Generally being alert for opportunities to improve the profitability of the department i.e. through controlling wastage and being responsible for the economy of all utilities and resources.

To work with the Restaurant Manager and service teams for a seamlessly organized and exited guest experience.

 

 

 


其他要求
国际联号工作经历:优先
语言能力:英语-良好
计算机能力:熟练
比比竞争力
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公司地址
北京市朝阳区三里屯路11号院1号楼
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职位联系人
Virginia
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
一瑜一美学,每个角度都耐人寻由建筑师隈研吾设计,融合大胆摩登的风格和中国传统特色,我们的英文名来自北京传统四合院,正房正对面招待贵客的客房,而瑜舍正位于三里屯太古里北区的最南端。我们用自己独特的方式表达待客之道的文化,请把我们的居舍当作你的家,与我们一同展开探索之旅。活出真我一致性,是大多数酒店努力追求的目标。以同一个模式,雇用和培训员工。我们,反其道而行。我们相信,最快乐的工作场所是让员工可以做自己、不必模仿别人,更重要的是,这里欢迎一切奇思妙想。有创意、有激情、有个性—我们的团队让瑜舍独树一帜、别具一格。我们爱好艺术、美食、瑜伽、旅行和时尚。居舍欢迎不同个性,因此呈现勃勃生机。
北京市朝阳区三里屯路11号院1号楼
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