- 服务热线:400-826-0101 (9:00-18:00)
- 杭州总部:0571-88866108 (9:00-18:00)
- 服务邮箱:service@veryeast.com
- 联系我们
![](http://f3-v.veimg.cn/user/static/pcdl.dc946360.png)
扫码下载最佳东方APP
![](http://f3-v.veimg.cn/user/static/wx.2917415b.png)
扫码关注最佳东方公众号
Duties and Responsibilities工作职责
· Perform all duties as Lobby host, including additional duties as follows:
完成所有大堂接待员的工作职责,及以下工作职责
· Conducts shift briefings to ensure hotel activities and operational requirements are known
开交班会,确保员工都清楚酒店活动及操作要求。
· Supervise front office operations during assigned shift including:
监督指定班次期间前厅的运作,包括:
· Maintenance of guest information
客人信息的维护
· Maintenance of information about local events
本地活动信息的维护
· Compile occupancy statistics
编写入住率统计
· Supervise the use of the public address system
监督公共地址系统的使用
· Supervise group bookings
监督团队预订
· Assisting with serious complaints
协助处理重大投诉
· Supervise cashiering activities during shift including:
监督班次期间的出纳员活动,包括:
· Cash handling and banking procedure
现金处理和银行程序
· Dealing with irregular payments
处理不定期付款
· Instructing staff in credit policies and facilities
教导员工信用政策及设施
· Instructing staff in cash security procedures
教导员工现金安全程序
· Carry out debtor control
执行债务人控制
· Prepare reports
准备报告
· Supervise the cashiering system
监督出纳员系统
· In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures.
与电脑部主管协作,确保酒店系统根据标准正常运行。
· To ensure that all refused business is recorded and reported to Front Office Manager.
确保对所有被拒绝的业务做出记录,并上报给前厅部经理。
· Be able to handle main Guest complaint
有能力去处理客人的投诉
Required Skills –
技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力
· Proficient in the use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
· Problem solving and organizational abilities
具有解决问题和组织能力
Qualifications –
学历
· Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理,酒店管理或相关的大专学历或专业证书
Experience –
经历
· 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
拥有1年前厅或宾客服务工作经验,包括管理经验,或与此相当的教育和相关工作经验结合的背景。
寻觅新旧交融的海街风情厦门海沧英迪格酒店坐落于厦门海沧区商业中心,隔海遥望本岛。伴着迎面而来的海风,兜兜转转间追随着海街巷子的邻间文化、探索民间特色美食。随着晨阳安心地睡到自然醒,呈现一处慢活之地。厦门海沧英迪格酒店拥有199间客房和1个餐厅,紧邻阿罗海城市广场和蔡尖尾山公园,距离厦门站13公里,距离厦门高崎国际机场17公里,距离嵩屿码头4公里。酒店的创意设计灵感来源于十世纪的保生大帝守护的海沧,从东屿村出发的蜈蚣阁,绕进大街小巷,我们跟随着队伍的脚步穿梭着,南方的仁医吴仐在海沧奉献行医,他对这片大地无私的包容与关怀,影响了往后的海街人民。二十世纪的越南米王育才兴教,越南米王回到家乡建立的莲塘别墅,朵朵滋养于海沧盛开的莲花,为周边的居民带来的润泽、中西生活的雅致。新旧交会的大海岬,我们将成为海街日记新篇章的一员,传承着海岸的记忆,写下新的未来。入住厦门海沧英迪格酒店,流连在地底蕴,探见时空交错的情怀。厦门海沧英迪格酒店期待您的加入