招聘客房部主管_昆山花桥华邑酒店招聘信息-最佳东方

招PA公共区域卫生主管

· Monitors Housekeeping personnel to ensure guests receive prompt and courteous service

监督客房部工作人员，确保客人得到及时和礼貌的服务。
· Monitor Housekeeping personnel to ensure rooms, and particularly those of IHG Rewards Club members, known repeat guests and other VIP’s receive special attention
监督客房部工作人员，确保客房，特别是会员、熟客和其它贵宾的客房得到特别重视。
· Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。
· Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
· Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
· Follows up on progress of agenda items covered in regular meetings
跟进日常所提及的其他需要跟进的客房部的日常事务。
· Works with the Assistant Executive Housekeeper on routine cleaning programs including spring cleans, etc
与行政副管家一起管理例行清扫活动，包括春季大清扫等。
· Supervise the implementation of housekeeping standards and procedures in relation to:

监督客房部各项标准和工作程序的执行：

· Bedroom service
臥室服务
· Bathroom service
卫生间服务
· Valet service
洗衣服务
· Cleaning service
清洁服务
· Linen maintenance
布草维护
· Recommended changes to these standards and training needs on an ongoing basis

就这些标准和培训需求提供持续性的改进建议。
· Maintain a current and thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
· Responsible for entering accurate room status into computer daily and investigate discrepancies
负责每天将客房情况准确的输入电脑并调查各种异常情况。
· Maintains and update administrative data
维护和更新管理数据。
· Open and close the shift and ensure effective shift hand over
负责管理接班和交班工作，以确保交接班过程的有效进行。
· Maintains working area and equipment in a proper state of cleanliness and repair
确保工作区域和设备得到良好的清洁和修缮。
· Report guest complaints to Executive Housekeeper or delegate immediately
及时向行政管家或其代理人汇报客人的投诉情况。
· Conform all damage and losing item with operator.
每天与总机和对房间丢失与破损的记录情况
· Distribution and collection of keys
分发和收集钥匙。
· Management of all incoming and outgoing calls
管理所有的呼入和呼出电话。
· Solve employee grievances
解决员工受到的不公正待遇问题。
· Perform Room allocations
分配客房
· Perform Room inspections
检查客房
· Prioritise arrival rooms
排列抵店客人客房的优先顺序。
· Liaise with Front Office for guest and hotel requirements
配合前台满足酒店和客人的要求。
· Ensure guest valet is processed and delivered in a timely manner
确保及时为客人提供洗衣服务并送还。
· Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)
· Manage all special requests made by guests
处理客人所有的特殊要求
· Ensure consistency within the department
确保部门内工作的一致性
· Management of lost property for the hotel
管理酒店的遗失财物
· Ensure you have complete knowledge of room types, layouts and facilities
确保具有客房类型，设计和设施的全面知识
· Conducts shift briefings to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求
· Works with Superior on manpower planning and management needs
与上级领导一起进行人力规划和管理需求

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