· Manages and monitors theoperation of all computer hardware, ensures all systems are working andinstalled properly, and serves as the primary contact for servicing thecomputer hardware
· 监督和管理酒店的所有计算机硬件设施的运行,确保所有系统的正确安装和使用,是酒店电脑硬件设施的主要联系人。
· Ensures that all systems arecovered by the proper maintenance contracts and that preventive maintenance isperformed as required
· 确保所有系统均具备维修保养合同,并按照要求进行日常的预防性维护工作。
· Continually keeps informed ofIHG-approved systems and technology that may contribute to improve hotelefficiency, including, but not limited to
· 应不断了解洲际酒店集团批准认可的那些能夠提高酒店的运营效率的信息系统及技术, 包括但不限于:
o Computer Hardware systems anddevices including PC LAN technology.
o 计算机硬件系统及设施,包括计算机局域网技术
o Software operating and utilitysystems.
o 计算机软件应用系统
o Front Office and AccountsReceivable Property Management Systems.
o 前厅部和应收账款酒店管理系统
o Interfaces to and from FrontOffice Property Management Systems and other Systems.
o 与前厅部管理系统和其他系统的接口技术
o Back Office Accounting Systems.
o 办公区的财务管理系统
o PC and LAN based OfficeAutomation products.
o 与计算机和局域网技术有关的的办公自动化产品
o Internal and ExternalElectronic Mail / Facsimile / Scanner software and communication tools.
o 内外部电子邮件、传真、扫描软件及其它通讯工具
o Holidex Plus / Priority Club /Six Continents Club / Frequent Flyer Corporate databases.
o Holidex Puls 预订系统,优悦会奖励计划,六洲俱乐部和常飞计划的公司数据库
o Point Of Sale Systems.
o 售货点销售系统
o Guest and AdministrationVoicemail.
o 客人和行政管理的语音留言系统
o Call Accounting.
o 电话计费系统
o PABX systems.
o 内部电话机交换系统
o Cabling.
o 布线技术
o Hub / Switch ManagementSystems.
o 集线器和交换机管理系统
o Electronic Door LockingComputer System.
o 电子门禁系统
o Computer Virus protection.
o 计算机病毒防护
o Hotel IT Security and Firewalls
o 酒店信息技术的安全和防火墙技术
· Provide a monthly writtenprogress report to the Director/Manager of Finance and Business Support, withcopies to department heads
· 每月向财务及业务支持总监或经理及其它相关部门主管领导提供书面工作进展报告
· Maintain an up-to-date list ofall computer hardware
· 保持新的计算机硬件产品清单
· Manages the configurationreports, job control languages, program files and data files on the computersystem(s) to ensure maximum operating efficiency
· 管理计算机系统配置报告、程序控制语言、程序文件及数据文件,确保系统较高效地运行
· Monitors the performance of thesoftware and maintains a log book of performance report eg; through systemsmeasurement facility/utility, error and integrity check reports, systemmalfunction and solutions
· 监督软件的运行状态,通过系统测评技术,记录系统故障及错误,形成系统运行报告,并解决相应问题
· Installs and tests corporateapproved program changes to the hotel computer system(s)
· 将公司批准的软件安装到酒店计算机系统上并予以测试
· Investigates and reportssoftware problems to the vendor, or to the Regional, Area or Corporate Office
· 调查并向供应商,集团区域或地区办公室汇报所有的计算机软件的问题
· Understand all standard and IHGcustomized features and functions of the Hotel front office system, point ofsale system, and call accounting system, including, but not limited to systemsecurity, system reports, manager functions, system utilities and userfunctions
· 了解以下洲际酒店集团系统所有的标准和特色功能:酒店前台系统,售货点销售系统,电话计费系统,包括但不限于系统安全、系统报告、管理功能和用戶功能。
· Responsible for designatingselected individuals for each IHG approved system that he/she will train sothat these individual can train the users
· 负责指派专人员参加洲际酒店集团批准使用的系统的培训,该批人员将对系统的具体使用者进行培训
· Trains the selected hotel staffto take on the major responsibilities during his/her absence
· 培训选定的酒店员工在本人缺勤的情况下可履行主要工作职责
· Establishes documents, test andcommunicates appropriate disaster recovery emergency procedures to follow whenthe hotel computer system(s) are inoperable
· 制定、测试并传播酒店计算机系统瘫痪状态下的应急补救措施。
· Ensures that all computer mediasaves and back-ups are completed, documented and stored per IHG specifications
· 确保按照洲际酒店集团的要求记录、保管、备份所有系统信息
· Maintains uncompromising dataand physical security standards
· 坚决执行信息数据的安全标准
· Controls the key/lock forcomputer room and ensures that the computer room fire protection, temperaturecontrol, and power requirements meet the IHG security specification asdescribed in the IHG security system
· 按照洲际酒店集团的安全标准,控制机房钥匙,机房温度,确保电力供应并作好消防安全工作
· Administer all user ID’s,passwords, and the most sensitive system utilities, secures all
· touchy resources and criticallibraries
· 管理所有的用户名、密码和保证敏感系统和机要信息资源的安全
· Under the direction of theDirector/Manager of Finance and Business Support, administer all back officeuser ID’s, passwords, security parameters and the most sensitive utility
· 在财务及业务支持总监或经理的指导下,管理所有办公区的用户名、密码、安全参数和敏感机要的资源
· Maintains technical and userdocumentation, systems reports, newsletters and announcements in a neat,orderly and secure fashion
· 整齐有续且安全的保管技术及用户资料文件、系统报告、新闻简报及通知
· Completes and distributesactivity reports, program trouble reports, and enhancement list
· 完成并分发系统工作报告、错误程序报告及系统升级列表
· Keeps informed of the latest,updated, changes, enhancement, and development in the hotel computer field bysubscribing to periodicals and attending seminars, workshops or conferencesheld by IHG, computer companies or vendors
· 通过订阅期刊,参加供应商,电脑公司或洲际酒店集团举办的研讨会或技术交流会,获取酒店计算机系统领域的发展信息
· Performs special project/otherduties as assigned by the Management, include but not limited to serve as aback-up in performing Financial Reporting to corporate office during theabsence of Director/Manager of Finance and Business Support
· 完成管理层指派的其它特殊工作,包括但不限于在财务及业务支持经理缺勤时履行财务报告的职能
· Performs basic changes toprograms control languages using screen edit utilities, operating controllanguages statements and screen design aids
· 运用计算机屏幕编辑工具、运行控制语言及屏幕设计辅助工具对程序控制语言进行基本的更改
· Conduct “Self-Audit” ofsystems, security and emergency procedures according to the Hotel and FinancialSystem Security Manuals and materials supplied by the Regional Manager of IT.
· 按照酒店的财务系统安全管理手册要求对系统、安全性及应急措施进行自我审查
· Follows-up on all outstandingpoints from the latest EDP audit of his/her hotel
· 根据酒店审计检查报告,跟进所有未尽事宜
· Serves as the primary associatewith all computer-related outside vendors
· 负责与系统外部供应商接洽
· Informs department heads whennew features or changes to the system affect their department
· 通知相关部门主管领导关于其部门信息系统的变化或新的功能特征
· Notifies department heads oncurrent computer related issues, new releases, MIS trends, viruses etc.
· 告知相关部门主管领导的计算机相关事宜,如信息发布、信息管理系统发展趋势、计算机病毒等
· Coordinates purchase of programapplications or enhancements to meet specific hotel needs only if theseapplications are not covered by existing standards prescribed by the corporateoffice
· 在系统应用程序不能满足酒店现行标准的情况下,协调采购应用程序软件或对其进行升级以满足酒店运营需求
· Works with Superior on manpowerplanning and management needs
· 与上级一起制定人力资源规划和管理需求。
· Works with Superior in thepreparation and management of department’s budget
· 与上级一起编制和管理部门预算。
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