宾客关系主任 Guest Relation Officer
3千-4千
投递简历
发布于 01-21
宾客关系主任 Guest Relation Officer
3千-4千
三亚 | 经验不限 | 大专 | 招2人
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职位描述

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

 

您认为自己是优秀的宾客关系主任吗?

 

您的激情是什么?无论您的爱好是网球、购物或是卡拉OK,在洲际酒店集团,我们都对您非常欢迎。洲际酒店集团希望招募到那些把同样的关注和激情如同付诸于他们的爱好那样投入到工作中的人-那些用心对待客人每件事情的员工。目前我们在招募更多这样的员工加入我们充满动力与活力的团队。


1.Plan and co-ordinate the provision of friendly, efficient services to guests,Drive the business .

进行相关计划和协调工作,以确保向客人提供友好和高效的服务,积极推动酒店生意

2.Inspects all VIP rooms prior to arrival and Greet VIP guests personally

在贵宾到达前对贵宾房进行检查并且亲自迎接贵宾

3.Promote Inter-Hotel sales and in-house facilities

促进店际销售及完善内部设施

4.Assist with check-ins/check-outs for Front Desk

协助前台帮助客人办理入住和退房手续

5.Cover guest relations desk

负责客户关系台的工作

6.Assist all departments in being receptive to the needs of guests

协助所有部门满足客人的各种需求

7.Assist in any other duties when required by the Loyalty Manager

按照忠诚宾客经理的要求对其它任务进行协助

8.Perform such functions as to include but not be limited to:

行使下列功能,包括但不仅限于:

9.IHG Rewards Club and regular guest welcome letters

向优悦会会员和常客致欢迎信

10.Solicitation of IHG Rewards Club applications

发展优悦会会员

11.Attending to special requests by guests

回应客人提出的特别要求

12.Develop and implement guest telephone contact systems

开发和应用客人电话联系系统

13.Handle guest complaints and refer them as necessary, follows up on corrective action

处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进

14.Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests

查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请

15.Prepare requisitions for amenities on a timely basis

及时准备设备使用申请

其他要求
国际联号工作经历:优先
语言能力:中国普通话-熟练
计算机能力:熟练
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公司地址
海南省三亚市三亚湾路188号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 私营.民营企业
    企业性质
About Us三亚国光豪生度假酒店是温德姆旗下--豪生国际酒店集团在中国区的旗舰店,是目前国内最大的按五星级标准打造的滨海度假酒店,酒店坐落在美丽的三亚湾畔,共有1160套全海景豪华客房及38套顶级别墅(温德姆酒店管理集团是全球前十大酒店管理集团之一,拥有超过7040家加盟酒店)。   Howard Johnson Resort Sanya Bay is flagship managed by Howard Johnson international hotel Group (china) which is under the banner of Wyndham Worldwide. It is one of the largest coastal resorts in China with a total of 1160 deluxe sea view rooms and 38 first-rate villas. (Wyndham Worldwide is one of the top ten world’s largest hospitality management group, with more than 7,040 branches.)Our Marketing Achievement:酒店自正式开业以来,借助自身的环境优势、规模优势、硬件优势、区域优势,和齐全、先进的配套设施优势,不但致力于国内会议市场和度假市场的发展,而且不断加快境外市场的开发与拓展,如今在韩国、俄罗斯、日本、香港等市场均有一定知名度和市场份额,在台湾市场、欧美市场、中东市场也有了新的起色。After grand opened, our Resort has not only been committed to the development of MICE and leisure markets in domestic depends on its unique environment and well equipped facilities, but also rapidly unfold in the foreign markets. Now we achieve successful market expansions in Korea, Russia, Japan and Hongkong. In addition, the great progress has made in Taiwan, America & Europe and Middle East. Our Rewards:国际休闲永久会址International Leisure Permanent Conference Site中国十大休闲度假酒店China’s Top 10 Resort 2008年度中国十佳会议旅游酒店2008 China’s Top 10 Conference Traveling Hotel2009年度中国十大最受欢迎新开业酒店【金枕头】奖China’s Top 10 Best New Opening Hotels of 2009 Golden-Pillow Award.2008-2009年度中国十大品牌会议酒店【金海豚】奖China’s Top 10 Brand Conference Hotels of 2008-2009 Golden- Porpoise Award. 热忱欢迎各位有志之士加盟酒店,与我们一起共创酒店的辉煌!We warmly welcome ambitious talents to join the family, and work with us to achieve a splendid future!
海南省三亚市三亚湾路188号
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