【岗位职责】
1、负责接待俄语宾客,提供专业的入住、退房及日常咨询服务
2、处理俄语宾客的投诉与建议,及时协调相关部门解决问题
3、维护VIP俄语宾客关系,定期跟进回访,提升宾客满意度
4、协助前台、客房等部门与俄语宾客的沟通工作
5、收集并反馈俄语宾客的需求及市场信息,提出服务优化建议
【岗位要求】
1、俄语听说读写流利,能熟练进行商务沟通
2、具备优秀的服务意识和应变能力,擅长处理宾客关系
3、有酒店行业工作经验者优先,应届生亦可
4、形象端正,具备良好的职业素养与跨文化沟通能力
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三亚湾丽禾温德姆酒店由美国M.CO知名建筑设计公司特别设计,拥有401间现代且时尚的客房、套房和6个特色的餐饮场所,致力于为全球各地的旅居品鉴家们打造清新曼妙的滨海度假记忆。酒店位于滨海大道三亚湾路中段,200米亲海直线距离,配备有现代滨海热带园林、2500平米户外泳池、室内外儿童俱乐部及专业的会议服务设施,带领每位宾客臻享与众不同的假日海岛时光。酒店坐拥15000平米的MOHO商业广场,汇聚娱乐休闲、影城、康体、特色餐饮等高端度假配套,打造一站式度假服务。 Wyndham Sanya Bay is situated on the Best Coast of Hainan Island Sanya Bay.The 401 oversized luxuriously appointed fashion guest rooms featuring floor- to- ceiling windows where all of them offering individual balconies allow guests to enjoy the panoramic views of the South China Sea. The 6 Restaurants and Bars offer views of an eco-friendly oasis and create options that are catered especially for you. Colorful activities and venues include outside swimming pool, Kids Club, Fitness Center. The hotels 816 square meters pillar-less Grand Ballroom and 3 multi-functional Meeting Rooms are all equipped with high-tech audio-visual equipment to meet every event’s needs. 15,000 square meters MOHO square gathing entertainment & leisure, UL Movie Theater, catering industry etc. which creates one-stop resort service for travellers.