岗位职责:
1.汇报值班日志中所记录的所有事件
Reports all daily occurrence of the Hotel in the Guest Service Manager’s Log record found in database
2.仔细跟进每项任务并确保在交接班前完成。检查所有未尽事项,且负责到底
Follows through closely all tasks that need to be attended to and ensure full completion by end of shift. Checks through for any outstanding matter and assumes full responsibility for uncompleted tasks
3.分析客房价差,检查是否有所出入
Audits the room rate variance to check for discrepancy
4.抽查客人的入住登记卡,确保准确录入客人资料
Spot check all arrival registration cards and ensures details are entered accurately
5.24小时内,回复所有通过信件和电子邮件形式方式发来的询问函
Answers all written enquiries received through correspondence or email within 24 hours
6.根据客房部提供的破损和遗失物品报告,在24小时内与客人沟通
Corresponds within 24 hours to guest on all damage/missing items reported by Housekeeping
岗位要求 Job Specifiction:
1. 性格开朗,良好的沟通能力Cheerful personality, good communication skills;
2. 踏实认真,有责任感Practical and serious, with sense of responsibility;
3.该岗位需要倒夜班。
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三亚丽禾温德姆酒店由美国M.CO知名建筑设计公司特别设计,拥有401间现代且时尚的客房、套房和6个特色的餐饮场所,致力于为全球各地的旅居品鉴家们打造清新曼妙的滨海度假记忆。酒店位于滨海大道三亚湾路中段,200米亲海直线距离,配备有现代滨海热带园林、2500平米户外泳池、室内外儿童俱乐部及专业的会议服务设施,带领每位宾客臻享与众不同的假日海岛时光。酒店坐拥15000平米的MOHO商业广场,汇聚娱乐休闲、影城、康体、特色餐饮等高端度假配套,打造一站式度假服务。 Wyndham Sanya Bay is situated on the Best Coast of Hainan Island Sanya Bay.The 401 oversized luxuriously appointed fashion guest rooms featuring floor- to- ceiling windows where all of them offering individual balconies allow guests to enjoy the panoramic views of the South China Sea. The 6 Restaurants and Bars offer views of an eco-friendly oasis and create options that are catered especially for you. Colorful activities and venues include outside swimming pool, Kids Club, Fitness Center. The hotels 816 square meters pillar-less Grand Ballroom and 3 multi-functional Meeting Rooms are all equipped with high-tech audio-visual equipment to meet every event’s needs. 15,000 square meters MOHO square gathing entertainment & leisure, UL Movie Theater, catering industry etc. which creates one-stop resort service for travellers.