1.     Have strong sense of responsibility and service awareness, take a positive attitude towards work and have high vigilance.
具备强烈的责任感和服务意识，对工作认真负责，有高度的警惕性。
2.     Strictly implement all the instructions of supervisor.
严格落实上级督导下达的各项工作指令和工作安排。
3.     Familiar with departmental policy, procedure and related program.
熟悉部门各项制度、工作流程和和相关程序。
4.     Be good at finding problems and report it in time. Keep good work relationship with other associates.
在工作中善于发现问题并及时上报，与各岗位保持良好的沟通。
5.     Keep detailed record of the problems found on patrol and report it to Safety & Prevention Office. Carry out polite interrogation and monitor when find suspicious person.
详细记录巡查中发现的问题并上报处理，发现可疑人员和事物要礼貌地进行盘查、监控。
6.     Familiar with the location, operational approach of fire-fighting equipment in each area.
熟悉酒店各区消防设施设备的位置、操作及使用方法。
7.     Take good care of post property and keep the office tidy. Strictly implement shift system. Keep detailed record of incomplete and ongoing work.
爱护岗位物品保障岗位卫生及秩序，严格落实交接班制度，对未完成和需要跟进的工作要详细记录。
8.     Take appropriate actions to solve complaints and establish friendly relationship with guests. As for those unsolved problems, should report it to supervisor immediately.
采取适当的方法解决客人投诉，通过与客人交流建立起友好、信任和满意的对客关系，对解决不了的问题要立即上报当班督导。
9.   Maintain good personal image according to Hotel/ Departmental and Luxury Collection standard.
熟悉酒店紧急程序及消防应急预案。
10.   Familiar with emergency procedure and fire emergency response plan.
根据酒店/部门及豪华精选标准保持良好的个人形象。
11.   Obey the policy, principle and procedure of hotel.
遵守酒店的政策、行为准则及程序。
12.   Obey SW care & service standard.
在工作中遵循喜达屋关爱和对客服务的标准。
13.   Keep daily work log.
做好工作日志记录。
14.   Accept the inspection, supervision, management and assessment of his work from his superior.
接受上司对自身工作的检查、督导、管理和评估。
15.   Be responsible for his breach on duty.  
对自身之违纪、失职（渎职）行为负责。
16.   Complete all the work assigned by superior.
完成上司交办的其它各项工作指令。
 
1.     Emergency response
紧急应对
l  After receiving the alarm call, act according to the damage control supervisor or management.
接到报警呼叫后，按防损督导或管理层的指示行动。
l  In case of emergency, follow the instructions to arrive at the scene immediately, find out the reason and report the damage supervisor.Control the scene and give first aid when necessary.A detailed report is required during the period.
在紧急情况发生时，按指示立即到达现场，找出原因并报告当班防损督导。控制现场情况，在需要时进行急救。期间要进行详细的报告。
2.     Equipment maintenance
设备维护
l  Supervision of the maintenance and use of equipment.
监督设备的维护和使用。
l  The time report is set up for failure and maintenance.
及时报告设备故障和维护不足的情况。

 武汉汉阳威斯汀酒店拥有345间客房，坐落于武汉汉阳区最繁华的商业中心地段，另有中餐、西餐、宴会、健身房、游泳池等服务设施。