MAIN DUTIES主要职责
 
1.     A/R Charges Processing(应收帐款处理)
 
-        Work closely with Guest Service Officer at Front Desk to ensure that guest folios are properly maintained and outstanding balances are under control.
与前台接待紧密合作，确保准确管理客人帐单及所有超额费用处于控制中。
-        Ensure all folios are settled or transferred (with proper supporting document or authorization) upon guest checkout.
确保客人退房时所有费用已结清或已被转帐(须附有相应的附件或授权)
-        Follow up with late charges and pending accounts
跟进逃帐及待处理帐。
-        Review daily high balance report and take appropriate action whenever necessary
每日复核超限额帐户余额报告，并在必要时采取相应措施。
-        Follow up with Returned Checks
处理跟进退票。
-        Process all advance deposit refund and credit card refund
处理所有预付押金和信用卡的退款。
-        Inform A/R Supervisor or Assistant Controller of problem accounts
及时通知应收帐款主管或助理财务总监关于有问题的帐目。
-        Monitor credit limit of Accounts Receivable
监督管理应收帐款的信贷额度。
-         Prepare monthly aging report and analyses
准备每月帐龄分析报告。
 
2.     Billing and Collections(开帐单和收帐) 
 
-        Ensure all billings and monthly statements are sent timely and accurately
确保及时，准确地发出所有收款帐单和月结帐单。
-        Make calls on all current and delinquent accounts and maintain call log
电话通知所有挂帐及拖欠帐目的客人，并保存电话记录.
-        Call on customers’ offices to collect checks and payments.
电话通知客户追收付款。
-        Update collection result on a daily basis
每日更新收帐记录。
-        Reply to all the customers’ enquiries relating to payment terms and request for special billing.
答复客户关于挂帐付款及要求特别帐单的咨询。
-        Respond to all telephone and written enquiries within three working days
在3个工作日答复所有电话和书面的咨询。
 
3.     Policies and Procedures(政策和程序)
 
-        Ensure credit policies and procedures are adhered to within departments concerned
确保所有的信贷政策及程序被严格执行。
-        Follow all SOPs and LSOPs pertaining to Accounts Receivable and Credit Policies
遵守所有关于应收帐款和信贷方面的制度及程序。
 
4.     Records and Files(记录和归档)
 
-        Maintain all files and records updated and intact.
完整保存并及时更新所有文件及记录。
 
5.     Others(其他)
 
-        To respond to the changes in departmental functions as dictated by the industry, the company or the hotel
-        适应行业,公司,或者酒店对于部门职责变动的要求
-        To provide courteous and professional service and to maintain good working relationships with all hotel associates.
-        提供有礼的，专业的服务以及保持公司同事之间的友好关系。
-        To have a complete understanding of the hotel associate handbook and to adhere to the regulations contained therein.
-        充分了解酒店人事手册内容和遵守其中的要求。
-        To have a complete understanding of the hotel policies relating to fire, safety and hygiene.
-        充分了解酒店关于防火，安全以及卫生方面的相关政策
-        To carry out any other duties and responsibilities as assigned.
-        执行分派的其他工作。

 武汉汉阳威斯汀酒店拥有345间客房，坐落于武汉汉阳区最繁华的商业中心地段，另有中餐、西餐、宴会、健身房、游泳池等服务设施。