资深项目经理(Senoir PM)
2万-3万
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发布于 12-15
资深项目经理(Senoir PM)
上海
2万-3万
上海 | 经验不限 | 学历不限 | 招1人
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所属分店:上海

Key Responsibilities:

End-to-EndProject Management:

l Lead the full lifecycle of FCSSaaS implementation projects for luxury hotels, including planning, execution,monitoring, go-live and post-implementation review.

l Develop detailed and executableproject plans covering scope definition, milestones, resource allocation, riskassessment and mitigation strategies.

l Continuously monitor projectprogress and quality, proactively identifying and resolving risks andoperational bottlenecks common in hotel environments.

l Coordinate resources acrossproduct, R&D, implementation and customer success teams to ensure smoothproject delivery.

SolutionReview & Delivery Standards:

l Validate and review FCSsolution designs from both a project management and hotel operationsperspective, ensuring technical feasibility, data flow integrity, and deliveryrisk control.

l Enforce company-defineddelivery standards, service procedures, and quality guidelines to ensureconsistent and standardized service delivery.

l Contribute to the developmentof delivery best practices, reusable templates, and risk libraries to supportcontinuous improvement of the implementation methodology.

ProjectControl & Client Communication:

l Establish clear and structuredproject reporting mechanisms to provide clients and internal stakeholders withtimely updates on project status, risks, and key performance indicators.

l Manage scope changes, optimizeresource utilization and control project costs to ensure both delivery qualityand project profitability.

l Serve as the primary point ofcontact for hotel clients, effectively managing expectations and coordinatingtechnical resolutions to improve customer satisfaction.

CustomerSuccess & Operational Understanding:

l Develop a strong understandingof luxury hotel operations (such as housekeeping operations, engineeringworkflows, guest request management, and service response processes) to ensure systemconfiguration aligns with real business needs.

l Support hotel clients duringdeployment, training and rollout phases to ensure a smooth go-live experienceand maximize product adoption.

Qualifications:

- Bachelor’s degree or above in Computer Science, Engineering Management,Information Systems or a related field.

- Proficient in English; able toconduct meetings, write project documentation and communicate fluently withglobal clients.

- Minimum of 5 years of projectmanagement experience in the IT or SaaS industry; experience in hospitality orhotel technology projects is a strong plus.

- Solid understanding of softwareimplementation methodologies; PMP, Prince2, or equivalent certification ishighly preferred.

- Strong project planning, riskmanagement and execution skills with the ability to manage multiple concurrentprojects in a fast-paced environment.

- Exceptional communication andstakeholder management abilities, capable of building trust and alignmentacross hotel operations teams, client executives and internal technical teams.

- Data-driven, results-orientedand highly skilled in solving complex problems in dynamic project environments.

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海德一道中洲控股大厦B座7E
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  • 酒店业--精品酒店
    行业
  • 50-99人
    规模
  • 外商独资.外企办事处
    企业性质
 关于 FCS 解决方案四十多年来,我们一直站在为酒店业提供创新技术解决方案的最前沿。从简化复杂的酒店运营到创造无缝的宾客体验,我们的解决方案已成为全球酒店的必备工具。我们已经使成千上万家酒店能够更智能、更高效和更灵活地运营。在我们继续突破界限的同时,我们的重点仍然是提供下一代创新,以预测行业需求并提高运营技术及其他领域的卓越标准。FCS Solutions不仅仅是一家技术提供商;我们是使酒店能够在运营的各个方面脱颖而出的推动力。通过将创新、深厚的行业专业知识和对客户特定需求的专门关注相结合,我们帮助全球酒店经营者简化运营并改善其宾客体验。我们直观的解决方案、强大的集成能力和技术专业知识使酒店经营者能够以最高的效率和有效性运营。我们与客户合作,共同塑造酒店运营的未来。About FCS SolutionsWe have been at the forefront of deliveringinnovative technology solutions to the hospitality industry for over fourdecades. From simplifying complex hotel operations to creating seamless guestexperiences, our solutions have become essential tools for hotels worldwide.We’ve empowered thousands of hotels tooperate smarter, more efficiently, and with greater flexibility. As we continueto push boundaries, our focus remains on delivering next-gen innovation thatanticipate industry needs and elevate the standard of excellence in operationstechnology and beyond.FCS Solutions isn't just a technologyprovider; we're the driving force that enables hotels to excel in every aspectof their operations. By combining innovation, deep industry expertise, and adedicated focus on our customers' specific needs, we assist hoteliers worldwidein streamlining their operations and enhancing their guest experience. Ourintuitive solutions, robust integration capabilities, and technical expertiseempower hoteliers to operate with maximum efficiency and effectiveness. Inpartnership with our customers, we are collectively shaping the future of hoteloperations.
海德一道中洲控股大厦B座7E
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